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Wellspan Health

Practice Office Assistant

Pay: Not specified

Posted: 6 weeks ago

Location: Lebanon, PA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Administrative Clerk / Coordinator

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What they do

An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.

$44,100 / year median in Pennsylvania

-9% projected decline

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Job Description

WellSpan Health Keyword Location Search view all jobs Practice Office Assistant

Lebanon Outpatient
Days Lebanon, PA Posted 2 days ago Apply Now Job Identification 227050 Job Category Administrative Services Job Schedule Full time Job Shift Shift1
Day Locations 964 Isabel Dr, Lebanon, PA, 17042, US Assignment Category Not Applicable FTE 1 Job Description Full-time, Day/Eve Monday, Wednesday, Friday
8 am
4:30 pm Tuesday and Thursday
10:30 am
7:00 pm
on occasion this shift could start and end 30 minutes later 80 hrs/2 weeks General Summary Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary.

Ensures that the patient visit is a well-coordinated and friendly experience.

Responsibilities Duties and Responsibilities Essential Functions:

Answers telephones, routes callers, takes messages and provides routine information to callers. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Performs various duties for effective check-in and check-out of patients. Prepares schedules and encounter forms for daily visits. Handles walk in patients in the appropriate manner. Ensures that Race, Ethnicity and Language is documented as appropriate. Processes patient charge and collects copays and deductibles. Performs various tasks related to end of day batch control, cash drawer etc. Enters and/or retrieves data from established computer files. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. Processes requests for patient information according to policies and procedures, including record copy service and form tracking. Researches billing questions and problems for patients with centralized billing service. Types various notes, letters, memos and reports, as needed. Proofs materials for errors. Complies with all HIPAA rules and regulations. Processes mail including scanning and tasking if applicable.

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards. Complies with missed appointment policy (Admin 104). Supports Quality initiatives as determined by individual clinic site. Completes required education and competencies in a timely manner. Processes mail including scanning and tasking if applicable. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Establishes and maintains files and records on an ongoing basis.

Qualifications Qualifications Minimum Education:

Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience

Required Work Experience:

Less than 1 year Relevant experience

Required Courses and Training:

Medical terminology within 180 days

Preferred Knowledge, Skills, and Abilities:

Excellent interpersonal/communications skills. Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. Computer skills to include typing.

Benefits Offered:

Comprehensive health benefits Retirement savings plan Paid time off (PTO) Education assistance Financial education and support, including DailyPay Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) Apply Now Active Filters Practice Office Assist... Lebanon, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies