Administrative Assistant

Administrative Assistant Paragon Insurance Group Media, PA Job Details $55,000 - $65,000 a year 2 hours ago Benefits Paid time off Qualifications Phone communication Mid-level Administrative experience Client services Leadership Communication skills Client interaction via phone calls Full Job Description Do you already know how an insurance agency runs and take pride in being the person who keeps everything organized, efficient, and on track? Are you the one clients trust because you're responsive, dependable, and always a step ahead? Do you enjoy owning your responsibilities, following through, and making sure no detail gets missed? If you're looking for a role where your experience is respected, your growth is encouraged, and your work truly matters, this could be the opportunity for you. Paragon Insurance Group is hiring an Administrative Assistant with insurance industry experience, strong client service skills, and a high level of ownership. This is a vital role within the agency, supporting both clients and leadership while helping deliver a seamless, professional experience at every stage of the client journey. As the Administrative Assistant, you will serve as the operational backbone of the office and a key point of contact for clients. You'll manage daily administrative responsibilities, assist with policy servicing, and ensure timely follow-up on quotes, billing, renewals, and documentation. We're looking for someone who understands the pace and moving parts of an insurance agency and can step in with confidence. Your ability to stay organized, communicate clearly, and execute consistently will have a direct impact on client satisfaction and overall agency performance. In this position, you will create the structure and reliability that allow leadership to stay focused on growing the business and supporting clients, knowing the backend operations and client experience are fully handled.

Compensation Salary Range:

$55,000 - $65,000 Paid Time Off Bonus opportunities Benefit options negotiable

Compensation:

$55,000 - $65,000 yearly

Responsibilities:

Answering inbound calls and serving as a professional, client-facing point of contact Following up on quotes, policies, and billing inquiries Collecting payments and ensuring accurate documentation Preparing and sending Certificates of Insurance (COIs) Uploading and maintaining client and policy documents in EZLynx Tracking renewals, policy changes, and rate adjustments Supporting day-to-day administrative operations to keep the agency running efficiently is a plus

Qualifications:

Insurance industry experience required An active insurance license is preferred (If not licensed, willingness to obtain one, we will support you through the process) Experience with EZLynx strongly preferred Background working in an independent insurance agency Strong communication skills with a high level of customer service Detail-oriented, organized, and able to manage multiple priorities Proactive mindset, you don't wait to be told what to do Previous insurance experience (independent agency, customer service) Clients feel taken care of, informed, and supported at every touchpoint Follow-ups happen consistently, and nothing falls through the cracks Policies, renewals, and documentation are accurate and up to date Leadership is freed up to focus on writing business and handling claims because you've created operational stability behind the scenes Adaptable to be able to balance and navigate a fast-paced environment About Company Paragon Insurance Group is a growing, client-focused insurance agency committed to delivering exceptional service and long-term solutions to its clients. The team operates with a high level of professionalism, responsiveness, and accountability. This is an opportunity to step into a role where your work directly impacts the client experience and overall success of the agency while also creating a clear path for your own professional growth.