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Sewer Utility Administrator
Job
North Londonderry Township
Palmyra, PA (In Person)
Full-Time
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Job Description
Job Overview Under the direction of the Secretary/Treasurer and Township Manager, the Sewer Utility Administrator performs a variety of specialized administrative and customer service functions related to sewer utility operations and billing. This position requires strong organizational, communication, and problem-solving skills, as well as the ability to manage confidential information with professionalism and discretion. The ideal candidate will demonstrate excellent customer service, attention to detail, and the ability to work efficiently in a fast-paced office environment. Duties Manage all aspects of sewer utility billing, including account maintenance and delinquency monitoring. Serve as the primary point of contact for billing-related questions, concerns, and customer inquiries. Maintain sewer collection records and administer all aspects of the lien process. Prepare, distribute, file, and maintain correspondence, reports, memos, permits, and other sewer-related documentation. Create sewer permits and issue tapping fee calculations for new water connections. Assist with the preparation of agendas and related materials for monthly meetings. Occasionally attend monthly meetings and record meeting minutes. Maintain and reconcile Sewer Fund records. Answer and direct incoming telephone calls and provide assistance to residents and customers. Operate standard office equipment, including computers, copiers, calculators, and related office machinery. Maintain confidentiality regarding sensitive business, administrative, and personnel matters. Ensure compliance with established office procedures, policies, and safety regulations. Maintain dependable attendance and punctuality. Perform additional duties as assigned. Physical Demands The physical demands described below are representative of those required to successfully perform the essential functions of this position: Ability to sit for extended periods while working at a computer. Ability to hear, speak, read, and communicate effectively in person and by telephone. Ability to occasionally stand, walk, bend, reach, and lift up to 15 pounds. Ability to operate office equipment, including computers, telephones, copiers, and filing systems. Knowledge, Skills, and Abilities Knowledge of general accounting and billing principles. Ability to maintain accurate written and computerized records. Strong verbal and written communication skills. Ability to interact professionally and tactfully with coworkers, residents, and the public. Strong attention to detail and accuracy in reviewing numerical and written information. Knowledge of business writing, grammar, and office procedures. Ability to prioritize tasks, solve problems, and work effectively despite interruptions. Minimum Qualifications High school diploma or equivalent required. Minimum of two (2) years of billing support or related administrative experience preferred. Equivalent combinations of education and experience may be considered.