Tudor's Biscuit World seeks a highly skilled communicator to assist its Franchising Team. This position is structured as work-from-home; however, the ability to work on-site occasionally at the office in Nitro—to attend meetings, to handle mailings, etc.—will be considered a plus. This position will start at 20 hours per week with the potential to become a full time position. Responsibilities

• Draft and send recurring communications to franchisees via Email and text (All-Call).
• Draft and send other group or individualized communications to franchisees as requested.
• Communicate via phone or Email to inquiries from potential franchisees.
• Triage and route customer complaints to the appropriate parties.
• Review and summarize royalty and advertising fee receipts reports from the accounts receivable clerk.
• Proof invoices generated by the accounts receivable clerk.
• Assist with preparations for (and attend) monthly meetings via zoom or in person.
• Assist with vetting potential franchisees and assessing potential new sites.
• Draft annual updates to a range of internal and external documents. Assist in gathering information relating to (for example) audits and insurance applications.
• Maintain an updated set of reference documents (e.g. franchisee contact information, approved equipment list, application materials).
• Track quarterly inspections and update the inspector's target dates for next visits.
• Handle orders for merchandise relating to special events.
• Interface professionally with other staff, franchisees, accountants, shareholders, and the public.
• Other communications and administrative tasks as needed. Requirements
• Bachelor's degree or equivalent.
• Exceptional written and verbal communication skills.
• Strong computer skills, including Microsoft Word and Microsoft Excel.
• Strong organizational and time-management skills. Ability to work independently and coordinate multiple projects with deadlines.
• Understanding of basic accounting principles.

Expected hours:

No less than 20.0 per week

Benefits:

Employee discount

Work Location:

In person