Administrative Assistant - Maryland Residents Only

Administrative Assistant - Maryland Residents Only ATHENA Consulting - 3.7 Baltimore, MD Job Details Full-time $15 - $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Vision insurance 401(k) matching Pet insurance Qualifications Microsoft Office Specialist Windows Administrative experience High school diploma or GED Task prioritization Organizational skills Clerical experience Productivity software Full Job Description

OVERVIEW OF ATHENA ATHENA

Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients' Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees' Lives Better by identifying and cultivating their talents and matching these talents with our customers' needs. ATHENA places a high value on customer service, accountability, and getting the job done.

POSITION SUMMARY

We are seeking an Administrative Assistant for a full-time position located in Baltimore, MD. Must be a Maryland resident. This is a hybrid role requiring the candidate to report to the office once per week. The specific day is flexible, but the candidate must have reliable transportation to ensure they can report to the worksite as needed.

Hourly rate:

$15 to $17

Location:

1 N. Charles Street, 10th Floor, Baltimore, MD 21201 This role involves providing administrative and customer support through phone, in-person interactions, and back-office processes. The Administrative Assistant will be responsible for managing daily office operations, assisting customers, maintaining accurate records, and supporting case management activities. The ideal candidate must demonstrate excellent customer service, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Candidates should be detail-oriented, proactive, and committed to delivering high-quality service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer incoming telephone calls in a timely and professional manner Welcome, assist, and sign in customers visiting the office Provide customer assistance or direct inquiries to appropriate staff members Schedule case screenings and follow up on customer documentation Maintain and update case notes and work activities based on customer interactions Enter and manage customer data accurately in proprietary systems Scan, upload, and file electronic and physical documents securely Process incoming and outgoing mail, including correspondence and documentation Create and send communications via email and mail Utilize Microsoft Office and internal systems to generate reports, mail merges, and task assignments Maintain organized and secure filing systems for customer records Support office operations, including inventory and ordering of supplies Ensure compliance with security procedures, including visitor management and data protection Assist Case Managers and management team with administrative and operational tasks Identify workflow challenges and recommend process improvements Maintain a clean, organized workspace in compliance with privacy regulations Communicate professionally with customers, team members, and stakeholders Participate in meetings, trainings, and team initiatives Perform other related duties as assigned

REQUIRED SKILLS & ABILITIES

Ability to thrive in a fast-paced, deadline-driven environment Strong multitasking and prioritization skills Excellent organizational and attention-to-detail abilities Strong written and verbal communication skills Proficiency in Microsoft Office and Windows-based systems Ability to handle sensitive information with confidentiality Strong customer service and interpersonal skills Critical thinking and problem-solving abilities Ability to self-start, take initiative, and manage responsibilities independently Collaborative team player with the ability to work independently Ability to remain in a stationary position for extended periods

EDUCATION & EXPERIENCE

High school diploma or GED required; Associate's or Bachelor's degree preferred Previous administrative, clerical, or customer service experience preferred

PHYSICAL REQUIREMENTS

Prolonged periods of sitting and computer work Must be able to lift or move up to 25 pounds Work is performed in an office environment Standard schedule: Monday-Friday, 8:00 AM - 5:00 PM (may vary based on business needs)

SUCCESSFUL ATHENA EMPLOYEES DISPLAY

Striving for excellence Pride in representing the employer well Problem-solving rather than problem-identifying Proactive commitment and reliability Awareness of employer needs and ATHENA's capabilities Ability to collaborate with diverse, deliverable-driven teams

BENEFITS OF WORKING FOR ATHENA

Support from a team committed to making your life better Medical, dental, and vision insurance Medical and dependent flexible spending accounts Pet insurance 401(k) with generous employer match Easy-to-use employee self-service HR portal

ADDITIONAL INFORMATION

The statements in this posting describe the general nature and level of work but are not exhaustive. Reasonable accommodations may be made as needed. Employment with ATHENA is at-will . ATHENA Consulting LLC is an Equal Opportunity Employer , committed to nondiscrimination based on all federally protected classifications.

ATHENAJOBS-High Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Baltimore, MD 21201