Independent Contractor - Admin Assistant for Outpatient Mental Health Clinic

Job Summary Join our outpatient mental health clinic as an Independent Contractor - Admin Assistant, where your energetic and detail-oriented approach will help ensure smooth daily operations. In this vital role, you will provide essential administrative support to clinicians and clients, manage scheduling, and maintain accurate records. Your proactive attitude and organizational skills will contribute to creating a welcoming environment that fosters healing and growth for our clients. This flexible position offers the opportunity to make a meaningful impact while working independently in a dynamic healthcare setting.

Key Responsibilities Clinic Operations & Workflow:

Manages daily clinic operations, including patient scheduling, check-in/check-out procedures, and optimizing patient flow.

Patient Intake & Support:

Oversees initial intake, verifies insurance benefits, collects copays, and ensures new patient documentation is complete.

Compliance & Records Management:

Ensures all electronic health records (EHR) are accurate, complete, and compliant with HIPAA and state regulations.

Staff Coordination:

Maintains staff calendars, manages schedules, and coordinates with providers, nursing, and social work leadership.

Regulatory & Quality Improvement:

Monitors key performance indicators, prepares reports on clinical care quality, and ensures medical necessity criteria are met for services.

Front Desk Leadership:

Often supervises administrative support staff, greeting visitors, answering phones, and resolving patient queries.

Billing Support:

Reviews medical and billing documents for accuracy, resolving errors, and liaising with the billing department.

Required Qualifications Education:

High school diploma (entry-level) or a Bachelor's degree in Healthcare Administration, Business, or Psychology.

Experience:

2+ years of administrative experience, preferably in a medical, mental health, or substance use disorder treatment setting.

Systems Knowledge:

Proficiency in Electronic Health Records (EHR) systems (e.g., Epic/MiChart) and Microsoft Office Suite (Excel, Word).

HIPAA & Regulations:

Strong working knowledge of patient confidentiality (HIPAA), and state-specific behavioral health laws.

Essential Skills Organizational Skills:

Exceptional ability to prioritize tasks and manage complex scheduling.

Communication:

Professional verbal and written communication for patient interaction and team collaboration.

Empathy & Patience:

Ability to communicate compassionately with patients and families during moments of crisis.

Problem-Solving:

Ability to analyze problems, evaluate alternatives, and make sound decisions to improve clinic workflows.

Physical Requirements Environment:

Office environment requiring sitting, walking, and standing.

Lifting:

Ability to lift office supplies or documents (often up to 10-15 lbs) This role is ideal for motivated individuals eager to contribute to mental health care through efficient administrative support. We value energetic team players who are committed to fostering a compassionate environment that empowers clients on their journey toward wellness.

Pay:

$15.00 - $20.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

Hybrid remote in Rochester Hills, MI 48309