Office Service Specialist

Office Services & Managed Services Specialist (RIM & Check Processing)

Location:

Hybrid (onsite presence required based on business needs)

Employment Type:

Full-time About the Role We are seeking an Office Services & Managed Services Specialist to support daily operations across Records & Information Management (RIM), mailroom services, check processing, and reception coverage. This role plays a key part in ensuring operational accuracy, strong internal controls, excellent customer service, and continuity of onsite services within a hybrid work environment. What You'll Do Manage the full lifecycle of records (intake, storage, retrieval, and disposition) in compliance with retention and regulatory policies Print, verify, and distribute checks; perform quality controls, identify discrepancies, and support month‑end reconciliation and reporting activities Coordinate inbound and outbound mail, shipping, and courier services Provide backup reception and front‑of‑the‑house coverage, including visitor management and hospitality support Maintain tracking systems and prepare accurate data to support reporting, audits, and internal controls Collaborate with internal teams to resolve issues and meet service expectations Participate in cross-training and continuous process improvement initiatives Adhoc responsibilities as required What We're Looking For Experience in office services, mailroom operations, records management (RIM), financial processing, or reception support preferred Experience supporting reception, front‑desk, or front‑of‑the‑house environments Strong analytical skills with demonstrated ability to support month‑end reporting, reconciliation, and audit readiness High attention to detail with ability to identify variances and data inconsistencies Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office, particularly Excel, and related business systems Strong communication, customer service, and problem-solving skills Core Skills & Competencies Customer service excellence Accuracy and accountability Collaboration and adaptability Professionalism and discretion Physical Requirements Ability to lift up to 50 lbs unassisted Work Environment Regular onsite presence and flexible coverage based on business needs Cross-functional support is required to ensure continuity of operations Equal Opportunity Employer We are an equal opportunity employer and are committed to fostering an inclusive and welcoming workplace.