OnSite Document Retrieval Clerk

Description At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts

• driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected
• and empowered
• to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact.

This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview As part of the Price Optimization division, the Document Retrieval Clerk supports the efficiency of the Document Retrieval team by managing high-volume administrative workflows and processing document requests accurately and on time. This role supports daily operations by maintaining organized records, tracking request statuses, and ensuring compliance with internal standards. The ideal candidate is detail-oriented, highly organized, able to manage multiple priorities and effectively in a fast-paced environment while maintaining accuracy and professionalism. This position will require 100% onsite work at the Zelis office in Morristown, NJ.

What you will do:

Document Intake & Triage:

Receive, sort, and prioritize incoming document requests to ensure timely processing.

Mail Handling:

Manage outgoing and incoming mail, including opening, sorting, and preparing documents for scanning.

Scanning :

Scan records and route them to the appropriate Document Retrieval Representatives.

Data Entry:

Accurately enter data into external portal systems

Record Access & Retrieval:

Retrieve, download and organize records from various portals and systems.

Communication:

Liaise with internal stakeholders to ensure clarity and accuracy of document requests.

Tracking & Reporting:

Maintain tracking systems and trends to identify areas for efficiency with providers.

Support Strategic Initiatives:

Assist with cross-functional projects including pre-pay, post-pay, tech denials, and readmissions. Performs other duties as required.

What you will bring:

High school diploma or equivalent; associate degree or higher preferred. 2+ years of administrative experience, preferably in healthcare or document management. Proficiency in Microsoft Office Suite and document management systems. Strong organizational and time management skills. Excellent written and verbal communication skills. Ability to handle sensitive information with confidentiality and professionalism. Comfortable working independently and collaboratively. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $15.00

• $19.

00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.