Patient Experience Specialist

Patient Experience Specialist at Lonerock Clinic Patient Experience Specialist at Lonerock Clinic in Roseburg, Oregon Posted in 6 days ago.

Type:

full-time

Job Description:

Lonerock Clinic, an integrative primary care and psychiatry practice based in Eugene and Roseburg OR, is hiring a warm, organized remote receptionist to be the friendly first voice our patients hear. This is likely a remote, phone-and-computer-based role with minimal (if any) in-office time, though would be open to in-office availability in Roseburg OR.What you'll doAnswer incoming calls promptly and professionally from your home office; route messages accuratelySchedule, reschedule, and confirm patient appointments in the EHRVerify patient demographics and insurance; update records electronicallyCoordinate virtually with clinical and administrative staff on intakes, referrals, and follow-upsRespond to patient portal messages and secure emails in a timely mannerWhat we're looking forGenuinely cheerful, patient-first phone presence calm, clear, and reassuringProficiency with an EHR (eClinicalWorks experience a plus) and strong general computer skillsStrong grasp of medical office ethics: HIPAA compliance, patient confidentiality, and respectful handling of sensitive behavioral health informationSelf-disciplined and reliable working independently; excellent time managementA private, HIPAA-appropriate home workspace with secure high-speed internet and minimal background noiseHigh school diploma required; prior medical front-office or remote reception experience preferredWhy LonerockFully remote role with a mission-driven, collaborative teamIntegrative primary care, psychiatry, and innovative treatment programsCompetitive pay and benefits, with room to growLonerock Clinic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancyrelated conditions), sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. recblid m467ngv4fv3zrc1bwccch1ld7y07z2