Keystone Audiology Technical Admin Assistant The Keystone Audiology Technical Admin Assistant is responsible for greeting patients, answering the phones, sorting out the type of patient problem, answering technical questions, implementing technical solutions, scheduling appointments, completing administrative processing and recordkeeping. Will also perform other assignments or duties as required. (Full-time position)

ESSENTIAL FUNCTIONS

• Creates a warm, welcoming environment for patients and visitors
• Coordinates appointments and actions in the practice utilizing office administration software
• Provides patient care on phone / in person - begins building a relationship and establishing trust
• Optimizes customer satisfaction, provider's time, and treatment room utilization
• Confirms hearing aids and ear molds are ready prior to client appointment
• Handles payments / check out process
• Qualified to handle difficult situations / patients / vendors with a calm and pleasant demeanor
• Communicate with manufacturers regarding repairs, product availability
• Works through technical issues with patients helping them sync devices, make connections and generally understand the capabilities of their hearing devices
• Willing to learn the basics of hearing aid cleaning and checks
• Assist with processing and shipping repairs and new orders

COMPETENCIES

• Thoroughness and strong attention to detail, prioritization, and organization
• Basic technical skills with computers, Bluetooth and willingness to learn the various manufacturers devices capabilities
• Excellent customer service skills, as well as oral and written communication
• Willingness and ability to establish and continue new relationships with the medical community
• Natural empathy
• Ability to handle multiple tasks, troubleshoot and problem solve
• Ability to maintain confidentiality of sensitive information

REQUIRED EDUCATION AND EXPERIENCE

• At least 3-5 years of experience directly related to the duties and responsibilities specified, specifically with a customer service-oriented environment
• Excellent communication skills and desire to develop and establish relationships with new people
• Excellent computer skills (Google Docs, Google Sheets), some IT skills preferable or willingness and interest to learn
• Must be high school graduate or above
• Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:

PTO and holiday pay, Retirement matching,

Health Reimbursement Pay:

$23.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person