The following duties are typical for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Serves as the receptionist or first point of contact for the public: answers telephone calls and greets visitors; ascertains the nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; and initiates and returns calls, as necessary.

Performs customer service functions:

provides information and assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution. Processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; and files, maintains, and stores hardcopy records. Performs data entry functions by keying data into computer systems: enters, retrieves, reviews, or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and maintains databases and computerized reports.

Processes incoming/outgoing mail: sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail utilizing postage machine; and processes bulk mailing projects. Receives money in payment of various fees/services; records transactions and issues receipts; balances cash drawer; and forwards revenues as appropriate. Communicates with supervisor, City employees, the public, and other individuals and organizations as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, and resolve problems. Operates various equipment, as necessary, to complete essential functions: operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment.