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Spectraforce

Public Health Office Assistant

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What they do

A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.

$36,059 / year median in Tennessee

+7% projected growth

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Job Description

Title:
Public Health Office Assistant Location:
Carthage, Tennessee 38501
Duration:
12 months
Shift:
M-F 7:30-4:30 PM Monday to Thursday, 7:30-1:00 Fridays.
Pay Rate:
$15.71 Description The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.
KEY RESPONSIBILITIES
  • Schedule and manage patient appointments
  • Inform patients of any visit requirements
  • Collect and update client demographic information for registration purposes
  • Review documentation to determine eligibility for federal and state programs
  • Input data into the health department management information systems
  • Interact with multiple computer software systems to input/receive information
  • Process the cash drawer and balance to ensure fiscal responsibility
  • Inform clients of their rights and responsibilities for participation in programs
  • Obtain prior authorization per guidance, before releasing medical information
  • Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
  • Compile appropriate forms for services requested to ensure efficient clinic flow
  • Scanning and Indexing records into the electronic dental record
  • Maintain a positive, constructive, and cooperative work environment
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.
PREFERRED QUALIFICATIONS
Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.