POSITION SUMMARY

Makes patient appointments and ensures the efficient and effective operations of the appointment scheduling system for all locations.

ESSENTIAL

FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Supports the Business Office Manager in the operation of the appointment desk, onboarding, hiring process, employee supervision and schedulingMonitors performance/attendance and communicates with staff to ensure compliance with company policies and procedures across all supervised positionsParticipates in employee relation matters which may result in corrective action or terminationMakes reschedules, and cancels appointments for patients through patient call, patient portal, and outside referral software program Seeks guidance regarding scheduling outside the normal parametersProvides answers to patient questions adhering to established criteriaHandles all schedule changes, schedule building and schedule blocking for all providersProvides training for new appointment schedulersOversees all areas of Athena and makes adjustments as necessaryRegular and predictable attendanceAbility to work in a cooperative manner with othersPerforms other duties as assigned

SKILLS & ABILITIESEducation:

High School Graduate or General Education Degree (GED):

RequiredExperience:

Previous experience involving heavy telephone usage is required. Customer service experience is required. Previous experience in a physician's office is preferred. Previous supervisory experience preferred.

Computer Skills:

Must be computer literate. Intermediate computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

Medical / Dental

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