Looking for someone who can keep things running smoother than a glassy day on the river. We need an Office Assistant who can handle the day-to-day, help our guests, and keep us organized behind the scenes. What you'll be doing: Answering phones & helping customers Booking rentals & answering questions Light office/admin work Keeping things organized Helping wherever needed - it's a marina, we wear a lot of hats What we're looking for:

FRIENDLY

& outgoing personality Reliable Basic computer skills Able to multitask in a fast-paced environment Bonus if you love the water + good vibes

Key Responsibilities:

Welcoming Guests:

Greet guests upon arrival and provide a positive first impression.

Managing Reservations:

Taking and confirming reservations, handling cancellations, and managing online and phone bookings.

Handling Check-ins/Check-outs:

Process guest check-ins, assign rooms, and manage check-out procedures.

Managing Phone Calls:

Answer phone calls, route them appropriately, and provide callers with the necessary information.

Addressing Guest Inquiries:

Respond to guest questions, concerns, and requests.

Processing Payments:

Manage transactions, verify credit card information, and issue receipts.

Maintaining Records:

Keep accurate records of guest reservations, payments, and other relevant information. Maintaining a

Clean and Organized Reception Area:

Ensure the reception area is presentable and well-maintained.

Providing Information:

Offer information about hotel amenities, local attractions, and services.

Escalating Issues:

Refer difficult guest situations to management when necessary.

Essential Skills and Qualifications:

Excellent Communication and Interpersonal Skills:

Ability to communicate effectively with guests and colleagues.

Customer-Focused Mindset:

Prioritizing guest satisfaction and providing a positive experience. Attention to

Detail and Organizational Skills:

Maintaining accurate records and ensuring efficient operations.

Problem-Solving Skills:

Effectively addressing guest issues and resolving conflicts.

Computer Literacy:

Familiarity with hotel reservation software, point-of-sale systems, and basic computer programs. Ability to

Multitask and Work Under Pressure:

Handling multiple tasks simultaneously and remaining calm in busy situations.

Flexibility:

Willingness to work various shifts, including evenings, weekends, and holidays.

Education:

A high school diploma or GED is required. Prefer experience in customer service or hospitality.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour People with a criminal record are encouraged to apply Ability to

Commute:

Guild, TN 37340 (Required)

Work Location:

In person