Office Support Specialist 1

Receive and process all medical and public records requests. Release protected health and public information in accordance with MPHD policies and procedures, while at the same time providing efficient and friendly service to our patients, physicians, and other healthcare professionals, attorneys, judges, law enforcement, insurance companies, residents of the State of Tennessee, and other designated customers. Assist in responding to State and Federal HIPPA and medical records audits. Perform top-level customer service and other duties as required. Performs varied professional-level administrative work Coordinates various clerical and administrative activities within the department. Interprets policies, rules, and regulations as required. Analyzes and recommends methods for improving workflow in areas such as record-keeping systems, form control, and general office operations Makes initial review of complaints and resolves those that fall within delegated authority. Gathers relevant statistical, financial, and related data used for planning and decision-making. Develops and recommends courses of action open to the department and analyzes their probable consequences. Prepares directives and difficult correspondence. Handles complaints and inquiries, both in person and by telephone. Maintains crucial records and disseminates information as necessary. May perform responsible work in all areas of a Customer Service Center. Performs in any area of the Customer Service Center, depending upon staffing levels, emergency needs, or other factors. Assists Customer Service Center employees with unusual or difficult situations. May serve as a liaison between customers and the Privacy Officer May serve as a liaison between departments and vendors. May oversee, coordinate, and participate in the maintenance of complex records. Requisitions, checks, and issues supplies. Tabulates and records figures. May collect payments, maintain the daily cash drawer, and ensure the closeout and deposit. Processes and maintains personnel or other vital records.

SUPERVISION EXERCISEDSUPERVISION RECEIVED

May supervise, lead, and/or train administrative and clerical support personnel. Receives general supervision and reports to a program manager, who assigns and reviews duties, and provides guidance and/or assistance with unusual or complex matters. High School Diploma and four (4) years of increasingly responsible clerical/administrative experience. Previous experience as a medical records clerk or release-of-information clerk preferred