Hilton Arlington Tx - Group Reservations Coordinator

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

QUALIFICATIONS

High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook, MS Word, and Excel required. Experience with Group Sales computer systems including Delphi and SMS Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic, evolving environment

JOB RESPONSIBILITIES

Keep updated files on all upcoming groups upon receipt of turnover. Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates). Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc). Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.). Process travel agent commissions. Act as liaison between group and central reservations. Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group. Manually assign specific accommodations based upon feature and/or location requests. Provide reservation and pick up reports upon request. Cross reference Group resumes with system information and ensure accuracy. Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person). Review no shows from previous night and make corrections as needed. Assist accounting in verifying and correcting group guest's folios. Ensure all group functions and audits are completed in an accurate and timely fashion. Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner. Performs other duties as assigned by hotel/department leadership. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

Featuring free WiFi and an outdoor swimming pool, Hilton Arlington offers accommodations in Arlington, 0.7 mi from Six Flags Over Texas. AT&T Stadium is 1.9 mi from the property. All rooms include a fridge, coffee maker and a flat-screen TV with cable channels. Certain units have a seating area with a sofa. The rooms feature a private bathroom fitted with free toiletries and a hairdryer. A buffet breakfast is served every morning. The on-site restaurant, R Bar & Grill, offers various drinks and dishes of Texas region cuisine. Room services is available upon request.

Application deadline for Colorado positions: