Receptionist / Personal Assistant Ericka's Somabel Med Spa - Edinburg, TX Job Summary Ericka's Somabel Med Spa is seeking a professional, organized, and motivated Receptionist / Personal Assistant to join our growing team. As the first point of contact for our clients, you will play a key role in creating an exceptional luxury experience while supporting the daily operations of the spa and providing support to the owner. The ideal candidate is dependable, detail-oriented, takes initiative, communicates professionally, and thrives in a fast-paced environment. This position requires someone who enjoys serving others, staying organized, and contributing to a positive, team-focused culture. Responsibilities Front Desk & Client Experience Welcome every client with warmth, professionalism, and exceptional customer service. Answer incoming phone calls, text messages, and emails promptly. Schedule consultations, treatments, follow-up appointments, and VIP memberships. Check clients in and out, collect payments, and explain financing options when appropriate. Maintain a clean, organized, luxury reception area. Help keep the entire spa stocked, organized, and presentation-ready. Open and close the front reception area following daily procedures. Administrative Support Manage provider schedules and maintain accurate client records. Perform data entry and maintain organized digital and physical files. Monitor and order office, retail, and reception supplies. Assist with daily administrative tasks. Assist the owner with scheduling, errands, special projects, and occasional personal tasks as needed. Client Coordination & Sales Educate clients on treatments, skincare, memberships, and promotions. Help clients build customized treatment plans as needed. Confirm appointments and ensure all required pre-treatment forms and consents are completed prior to treatment. Assist clients with paperwork when needed. Follow up with clients after consultations and treatments to ensure an exceptional experience. Support retail, membership, and treatment package sales. Team Support Work closely with providers to ensure smooth daily operations. Maintain professionalism and confidentiality at all times. Assist wherever needed to support the team and provide an outstanding client experience. Qualifications Excellent customer service and communication skills. Highly organized with exceptional attention to detail. Ability to multitask and prioritize in a fast-paced environment. Professional appearance and positive attitude. Reliable, dependable, and self-motivated. Comfortable educating clients about treatments and skincare. Bilingual (English/Spanish) preferred. Preferred Experience Reception, personal assistant, medical office, or med spa experience preferred. Sales or customer service experience. Experience with Microsoft Office, Google Workspace, and appointment scheduling software. Success in This Role Looks Like Every client receives a five-star experience from arrival to departure. Appointments are confirmed, and all client documentation and payment is completed before treatment. The reception area and spa remain clean, organized, fully stocked, and presentation-ready. Daily schedules run efficiently with strong communication between the front desk and providers. Clients feel educated, supported, and confident in their customized treatment plans. The owner and team receive dependable support that helps the practice continue to grow. Benefits Opportunities for professional growth and advancement. Ongoing education and training. Employee discounts on treatments and skincare. Supportive, positive team environment. Beautiful luxury workplace. Our Philosophy At Ericka's Somabel Med Spa , we believe in treating the whole person— Body. Mind. Soul. Every recommendation we make is personalized, education-driven, and always in the client's best interest. We are looking for someone who shares our commitment to integrity, professionalism, excellence, compassion, and creating meaningful relationships with every client who walks through our doors.

Pay:

$12.00 - $15.00 per hour

Benefits:

Paid time off Application Question(s): Are you available to work evenings and Saturdays? Are you comfortable working in a fast-paced environment where priorities may change throughout the day? Why are you interested in working at Ericka's Somabel Med Spa? Describe a time you turned an unhappy customer into a happy one. This position requires attention to detail, organization, and the ability to multitask. What systems or habits do you use to stay organized? Our front desk team helps educate clients about treatments, memberships, skincare, and packages. Tell us about a time you recommended a product or service to a customer. Which best describes you? I wait for instructions before beginning new tasks. I complete my assigned work independently. I look for ways to improve processes and help wherever needed. Tell us about a time you went above and beyond at work without being asked. What did you do, and why? How many years of receptionist, experience do you have? Less than 1 year 1-2 years 3-5 years 5+ years How many years of sales or customer service experience do you have? Less than 1 year 1-2 years 3-5 years 5+ years

Language:

English and Spanish (Required) Ability to

Commute:

Edinburg, TX (Required)

Work Location:

In person