Reports to:

Melissa Schlabs (BDC / floor manager).

Responsibilities:

Speed-to-lead:

respond to new inbound leads (phone, text, email, web) fast. Every minute of delay costs the store a chance at the sale.

Appointment setting:

turn a responded-to lead into a booked, confirmed visit.

Consistent follow-up:

work assigned leads on a cadence, with no dropped or forgotten follow-ups and no unlogged CRM activity.

CRM hygiene:

keep DriveCentric records current, log every call, text, and email, and keep tasks closed out.

Customer experience:

friendly, organized, professional tone on every call and text.

Requirements:

Comfortable being on the phone and a computer for most of a shift. Reliable, dependable schedule. This is a desk role tied to business hours, not flexible gig work. Organized, detail-oriented, and follows through without being chased. Customer-service or office/admin experience a plus. CRM experience (DriveCentric or similar) a plus but not required, we train the right person. Good written and verbal communication.

Compensation:

$15 per hour, not commission-based. 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