A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
Front Desk ASC Physician Partners of America - 3.7 Hurst, TX Job Details $16.50 - $18.00 an hour 4 hours ago Qualifications In-person customer service Full Job Description
JOB TITLE
Front Desk
ASC JOB SUMMARY
The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.
JOB DESCRIPTION
Prepare charts daily Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations Offer patients payment plans if needed per policy Check in patients Prepare deposits and complete deposit logs File packing slips Answer phones with a pleasant, professional demeanor within 4 rings Scan invoices Scan charting into the EMR system Log chart audits and patient satisfaction scores Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner Demonstrate professional, courteous demeanor with patients, visitors, and staff
JOB REQUIREMENTS
2 years prior medical office front desk experience Excellent customer service skills Good verbal and written skills Proficient with computer programs and office equipment
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of HIPAA standards Ability to prioritize and multi-task in a fast paced, changing environment Ability to calculate payment amounts for patient responsibility and co-pays Analytical and problem solving skills Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.). Great oral and written communication, and listening skills. Strong customer service orientation. Experience working collaboratively in a team-oriented environment.
HOURS AND WORKING CONDITIONS
Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.
Noise or Vibrations:
Copy machine, phones, computer and printer, other office equipment
