Functional Title:

Administrative Assistant

Job Title:

CPI INV Unit Admin Asst I

Agency:

Dept of Family & Protectve Svc

Department:

CPS Investigations Region 5

Posting Number:

20422

Closing Date:

09/09/2026

Posting Audience:

Internal and External

Occupational Category:

Protective Services

Salary Range:

$2,694.34 - $3,404.91

Pay Frequency:

MonthlySalary Group:

TEXAS-A-09

Shift:

Day

Additional Shift:

Days (First)

Telework:

Not Eligible for Telework

Travel:

Up to 25%

Regular/Temporary:

Regular

Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Nonexempt

Facility Location:

Job Location City:

ORANGE

Job Location Address:

2220 GLORIA DR

Other Locations:

MOS Codes:

0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

YN,YNS Brief Job Description:

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.\nTo learn more DFPS, please click here. Essential Job Functions (EJFs): Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Greets visitors, responds to general questions, and directs callers to proper location. Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit. Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials. Assists with sorting and routing mail. Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other unit administrative assistants. Maintains a system for progress updates, and develops and maintains various forms, case files and reports. Performs data entry into IMPACT and other electronic programs and systems. Provides program and agency information and/or makes referrals to other community resources. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Knowledge, Skills and Abilities (KSAs): Knowledge of office practices and administrative procedures.\nSkill in using Microsoft Works or Windows environment.\nSkill in establishing and maintaining effective working relationships.\nSkill in effective verbal and written communication.\nSkill in working in an office supporting several staff members.\nAbility to interact with all levels of staff.\nAbility to work independently in a fast-paced environment.\nAbility to operate a personal computer and various software packages at an advanced level.\nAbility to effectively handle multiple assignments in a dynamic environment.\nAbility to work with confidential information.\nAbility to operate basic office equipment such as fax, copying, and adding machines.

Registrations, Licensure Requirements or Certifications:

None Required Initial Screening Criteria:

Graduation from high school or equivalent\nOne year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Additional Information:

Administrative Assistants may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned. Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.\nMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.\nApplicants selected for hire must pass a background check and if applicable a driver's record check.\nState of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.\nAs a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the

WCAG 2.1

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HHS/DFPS

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