Office Assistant Luminous Services LLC White Oak, TX Job Details 20 hours ago Qualifications Customer records maintenance Managing customer accounts Office activity coordination Email customer support Accounts receivable management Phone communication Operations coordination Service scheduling Staff scheduling Customer satisfaction tracking Client file management Team scheduling Mail distribution Managing clients in a customer support role Client database systems Dispatching Resource scheduling coordination Mail management Sales management systems proficiency QuickBooks Vendor communication Post-sales relationship building Mail processing Customer information system software Communication skills Sales follow-up Email support Entry level Office phone management Office record organization Full Job Description Office assistant The Office Assistant is the communication hub of the office and plays a key role in keeping daily operations organized, responsive, and professional. This person helps create an excellent customer experience by managing incoming requests, coordinating schedules, supporting the field team, maintaining accurate job records, and helping the office run smoothly. This role is ideal for someone who thrives in a fast-paced service business, software driven, communicates clearly, stays calm under pressure, and can juggle customer needs, technician schedules, and administrative details without letting things fall through the cracks. Responsibilities Answer and respond to incoming customer communications across phone, email, and other channels with urgency and professionalism. Book new service requests, gather accurate intake information, and route calls or messages to the appropriate team member when needed. Manage the daily schedule inside the CRM, update job information, and keep notes, customer records, and statuses accurate and organized. Manage multiple software platforms while providing communication support at the same time. Coordinate schedule changes with customers and staff, helping the team stay efficient as priorities shift throughout the day. Follow up on open estimates, incomplete jobs, and past clients to support schedule fill-in opportunities and improve job conversion. Assist with post-service customer communication, including collecting feedback, monitoring reviews, and helping maintain a high standard of customer care. Support office operations by helping with team huddles, vendor coordination, office organization, mail handling, and service-provider communication as needed. Up selling on services. Experience with QuickBooks to handle A/R. Qualifications Strong customer service and phone communication skills in a high-volume environment. Excellent organization, follow-through, and attention to detail. Ability to multitask, prioritize quickly, and adapt when schedules change in real time. Confidence using CRM systems, multiple software platforms, and written communication tools. Professional, dependable, and comfortable working closely with customers, technicians, vendors, and office staff. Previous experience in dispatching, scheduling, customer service, office coordination, or service operations is preferred. Inside sales experience. QuickBooks experience. Experience in working in a team environment. E04JI800ir79409ahu1