Responsibilities:

Provide day-to-day administrative support to customer success team members, helping coordinate activities and maintain organized follow-through on account needs.
Connect with customers by phone and email to encourage onboarding progress and ensure implementation milestones stay on track.
Enter, submit, and follow up on technical support cases for customers, keeping records current and monitoring issue resolution.
Gather and process system integration requests, track fulfillment status, and communicate updates to the appropriate stakeholders.
Distribute onboarding surveys and help capture customer feedback to support a positive implementation experience.
Generate and review product usage reports to help the team monitor engagement and identify areas that may need attention.
Research instructional and product-related resources, then share relevant information to assist customers during implementation.
Maintain working knowledge of company solutions and online content so accurate guidance can be provided to customers and internal teams. Requirements
Bachelor's degree or equivalent relevant experience.
At least 2 years of experience in a customer-facing role such as customer success, account support, customer service, sales support, or learning support.
Hands-on proficiency with Salesforce, Google Drive, Microsoft Office applications, and project management platforms.
Strong analytical ability with experience reviewing data, identifying trends, and using findings to support decision-making.
Excellent verbal and written communication skills, with the ability to build trust and maintain strong customer relationships.
Demonstrated problem-solving skills and the ability to coordinate next steps effectively across multiple priorities.
Comfortable working independently in a virtual team environment while maintaining a high level of professionalism and urgency.
Experience in the EdTech industry is required; familiarity with K-12 education settings is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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