Administrative Assistant

Administrative Assistant Chesapeake, VA 23322 From $15 an hour - Part-time, Full-time From $15 an hour - Part-time, Full-time We are looking for an organized and proactive Administrator to support daily operations and serve as a key point of contact for both customers and internal coordination. This role is central to keeping communication, scheduling, and job tracking accurate and running smoothly across the business.

Key Responsibilities:

Serve as the primary point of contact for customer communication, handling inbound and outbound messages and calls in a professional but casual, clear, and timely manner. Manage scheduling and customer updates, including appointment coordination, rescheduling, job status inquiries, and general service questions. Monitor daily crew activity for approximately 2 field teams, ensuring jobs are accurately tracked and completed in Pocketsuite. Audit completed work by reviewing job photos, verifying checklists, and confirming time logs and job completion accuracy in Pocketsuite. Follow up with field crews as needed to clarify missing information, correct discrepancies, or ensure proper documentation of completed work. Route and escalate customer or operational issues to the appropriate team member or manager when necessary. Maintain accurate and organized job and customer records using Google Workspace, Excel, and Pocketsuite. Assist with basic administrative tasks as needed, such as light filing, document organization, and office coordination support.

Qualifications:

0-2+ years of experience in administrative support, customer service, or office coordination (entry-level candidates welcome) Strong written and verbal communication skills with a professional but friendly tone High attention to detail with the ability to accurately track information and catch discrepancies Comfortable managing multiple priorities in a fast-paced, interrupt-driven environment Basic proficiency with Google Workspace (Gmail, Sheets, Docs) and Microsoft Excel Ability to learn and use scheduling/operations software (Pocketsuite experience a plus, not required) Reliable, organized, and consistent in following through on tasks and messages Strong problem-solving skills with the ability to escalate issues appropriately when needed Comfortable working set hours in a structured office support role with occasional flexibility

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Work Location:

In person