Required Education:

High School Diploma, GED, or Equivalent.

Required Certifications:

Must obtain CAC (Certified Ambulance Coder) certification before the end of orientation. Required Experience /

Skills:

Knowledge of and compliance with

HIPAA, EMTALA, ADA

, and other applicable regulatory and accreditation standards

Ability to maintain strict confidentiality and professionalism in all patient-related and operational communications
Strong critical thinking, problem-solving, and decision-making skills, with the ability to prioritize and manage multiple high-acuity situations independently
Excellent verbal and written communication skills, including the ability to convey clinical and operational information clearly to multidisciplinary teams and external partners.

Salary Range:

$16.22

$23.

52 /

Hour Essential Duties and Responsibilities:

Serves as hub for patient appointments, transportation, and related communications across the health system, ensuring timely, accurate, and efficient service.
Receive, assess, prioritize, and manage incoming calls, written requests, and electronic communications related to patient scheduling, transportation, and administrative needs.
Coordinate directly with physician offices, clinics, and healthcare facilities to schedule patient appointments and ensure transportation is appropriately arranged.
Oversee the internal transport dispatch system (Capacity Management), monitoring patient flow, optimizing resource allocation, and ensuring operational efficiency.
Perform transport pre-registration and billing , including obtaining prior and post authorizations for all non-Medicare B transports, and entering authorization and billing data into the system to support accurate claims processing.
Monitor, track, and escalate complex or high-priority transport and scheduling issues, ensuring timely resolution and communication with appropriate leadership.
Communicate operational or clinical questions, escalations, and workflow challenges to the Dispatch Supervisor/Manager, Nursing Supervision, Shift Lead and/or Flow Coordinator as needed.
Maintain documentation and data entry in accordance with regulatory, compliance, and accreditation standards, including HIPAA and organizational policies.
Collaborate with multidisciplinary teams and external agencies to ensure seamless coordination of patient care and transportation services.
Identify workflow inefficiencies, potential risks, or system gaps and recommend process improvements to leadership.
Participate in quality improvement initiatives, policy development, and process optimization related to transport, scheduling, billing, and communication workflows.

Other Functions:

Responsible for call quality and customer service standards in the call center Maintains strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information. 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Communications Generalist- Lynchburg General Hospital/Part-Time Nights