WFD/CCS Office Assistant

WFD/CCS Office Assistant Salary $55,176.88 Annually Location Lakewood, WA Job Type Full-time, regular Job Number 2627CL05 Direct Report Unit Student Success Department Workforce Development Opening Date 04/29/2026 Closing Date 5/18/2026 11:59 PM Pacific FLSA Non-Exempt Bargaining Unit CL Description Benefits Questions Position Objective This position supports the college mission of educating tomorrow's workforce through support of Workforce Development and Career & Community Services activities serving students utilizing these department supports. The Office Assistant will provide customer service, triage student, employer, and community partner needs, respond to general inquiries regarding WFD and CCS programs and services, maintain student files and records, answer multi-line phones, respond to voicemails and emails, and assist with related WFD and CCS projects. Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect. We seek to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility. While the full annual salary range for this role is $55,176.88 to $72,009.67, successful candidates are typically hired at the beginning of the salary range (Level D, Step 3) and receive scheduled salary increment increases in accordance with the applicable Collective Bargaining Agreement. This position is represented by the Clover Park Federation of Classified Employees, Local 4789. Duties and Tasks (Essential Functions)

Duty:

Student Support/Customer Service Tasks include: Greet visitors to Workforce Development and Career & Community Services offices. Triage student, employer, and community partner needs and appropriately refer to next steps, services, or staff. Serve as a point of contact for employer and industry inquiries and referrals related to student employment, internships, and career services. Respond to inquiries from WorkSource and workforce partners, providing initial intake information and assisting with scheduling appointments as appropriate. Coordinate referrals and communications related to employer, industry, and workforce partners in collaboration with Career and Community Services staff. Assist students with scheduling appointments with WFD and CCS staff. Answer multi-line phones, return calls and voicemails, and place calls as needed to students, faculty, staff, employers, and community partners. Monitor WFD and CCS general emails and respond to inquiries or refer to appropriate staff as needed. Manage the college job board, including review and determine job and internship postings, and responding to employer and student inquiries related to system use. Assist WFD and CCS staff with implementation of Worker Retraining, WorkFirst, BFET, Opportunity Grant, Early Achievers Grant, Passport, and other related eligibility programs by providing general information to students about eligibility requirements and application processes. Build and maintain professional, courteous, and efficient relationships with instructors, college staff, students, members of the public, employers, and business organizations. Provide general information regarding on and off campus resources and services.

Duty:

General clerical/office duties and administrative support Tasks include: Prepare intake application materials and handouts for the WFD and CCS offices as needed. Type correspondence, photocopy, scan, and email as required. Create and maintain shared files and other electronic spreadsheets as needed. Maintain WFD and CCS outreach materials and travel bags. Assist the WFD Director with relevant projects, other duties as assigned.

Duty:

File Management Tasks include: Review WFD and CCS paper and electronic intake packets for completeness; maintain student files and records accurately and efficiently based on all WFD and CCS funding grant standards. Maintain student files on a monthly basis to ensure they are neat, complete, and orderly in accordance with the filing system used. Adhere to FERPA regulations with regard to student personal information and DSHS confidentiality requirements. Assist WFD Director and Assistant Director with preparation of student files and records for archive in accordance following all WFD and CCS funding grant standards, SBCTC, and CPTC policies and procedures.

Duty:

Contribute to college strategic plan, enrollment plan, and various Department and Division goals/outcomes Tasks include: Seek and participate in professional development opportunities Participates in equity, diversity and inclusion efforts to help eliminate equity gaps Assists with data reporting Attend and actively participate in department, division, and shared governance meetings. Attend conferences, training, and other college-related events as requested by supervisor. Conduct college outreach as appropriate. Other related duties as assigned Minimum Qualifications High School Diploma or equivalent Six months of clerical/administrative assistant work experience in a professional office environment or educational setting Proficient with technology to include Microsoft Office Suite and Microsoft Teams Ability to multitask in a busy office environment while providing professional and courteous customer service Excellent oral and written communication skills Show initiative, use good judgement and be a self-starter The ability to contribute to the college's commitment to diversity by fostering a climate of multicultural understanding and appreciation Preferred Qualifications Associate Degree Strong interpersonal and communication skills including tact and diplomacy Excellent organizational and planning skills with attention to detail and follow through Resourceful problem solver Experience with interactive social media processes and internet/electronic marketing Application Instructions Complete application Attach your CTC certifications and/or industry-recognized credentials Upload a resume and cover letter describing your skills and experience Complete Supplemental Questions All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position. Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time Supplemental Information At this time, Clover Park Technical College is not sponsoring H1-B Visas. Land Acknowledgement Statement We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity Why Work at Clover Park Technical College? At Clover Park Technical College, we are proud to be part of Washington State's Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training. Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee, you'll have opportunities to participate in college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive. Our History Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders, and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades.

CPTC has two campuses:

Our main campus is located in Lakewood, WA, and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC .

Jeanne Clery Statement Notice of Availability of Annual Security Report:

Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security . Equal Opportunity Employer Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran. Non-Discrimination Statement Clover Park Technical College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. For inquiries, please contact:

Title IX Coordinator:

James Neblett, Associate Vice President for Human Resources & Culture 253-589-5533 | james.neblett@cptc.edu Section 504/

Disability Coordinator:

Sarah Addington, Manager of Student Disability Services 253-589-5755 | sarah.addington@cptc.edu CPTC Benefits & Perks Clover Park Technical College (CPTC) offers an abundant benefits package to best fit our employees and their family's needs. As an eligible employee at Clover Park Technical College, you will be able to choose from top medical and dental programs, as well as plan for your future with CPTC's competitive retirement options. At CPTC, we also believe in family work-life balance by offering generous vacation and sick leaves in addition to 10 paid holidays per year. Join the CPTC Team! Health Insurance / FSA Eligible employees may choose from among seven health plans offered in 2026-2027, including Consumer-Directed Health Plans with Health Savings Account (CDHP-HSA). In addition to top Health Insurance plans, employees are also able to contribute to a tax-exempt Flexible Spending Account (FSA) that allows you to save money on eligible health expenses. Dental Insurance Eligible employees may choose from two managed care plans and one preferred provider plan. Dental premiums for you and your dependent(s) are fully paid by CPTC. Life Insurance CPTC provides each eligible employee with $35,000 Basic life insurance, and $5,000 Accidental Death and Dismemberment policy at no additional cost. Options allow employees to design their own coverage by purchasing additional coverage as well as coverage for dependents. Long Term Disability Insurance CPTC pays for Long-Term Disability (LTD) coverage with a 90-day waiting period and a maximum benefit of $450 per month. You may purchase additional optional LTD coverage to supplement the Basic LTD, providing up to 60 percent of your monthly salary. Employee Assistance Program (EAP) The employee assistance program is for State of Washington employees, other governmental entities, and their family members. EAP offers free professional counseling and referral services. Retirement CPTC participates in several retirement plans administered through the Washington State Department of Retirement Systems and TIAA. Eligibility in the plans is based on your current classification . Extras! Discounted Child Care and the Hayes Child Care Center Fine Dining in the Rainier Room Exquisite pastries by Bon Sucre' Automotive repairs Variety of spa treatments provided by our esthetics program On-campus coffee shop & store Career growth potential Washington State Tuition Waiver Access to state-of-the-art workout facility Professional Development opportunities 01 Do you possess a High School Diploma or higher? Yes No 02 Do you have 6 months of clerical/administrative assistant work experience in a professional office environment or educational setting? Yes No 03 Are you proficient with technology to include Microsoft Office Suite and Microsoft Teams? Yes No 04 I am a WA State resident or will obtain residency within 45 days of my start date. Yes No 05 Describe the climate for diversity at your present or recent employer or institution. What impact have you had on that climate? 06 Do you possess an Associate Degree? Yes No 07 Do you have experience with interactive social media processes and internet/electronic marketing? Yes No Required Question Employer Clover Park Technical College Address 4500 Steilacoom Blvd SW Lakewood, Washington, 98499-4004 Phone 253-589-5576 Website http://www.cptc.edu