Control Dept Clerk

Control Dept Clerk Mercer Island, WA Job Details Full-time $20.01 - $23.58 an hour 11 hours ago Qualifications Appeals Computer operation Report writing Phone communication Inventory management COBRA management Windows Administrative experience High school diploma or GED Data entry Organizational skills Order placement Typing Clerical experience Productivity software 1 year Associate's degree Grammar Experience Communication skills Entry level Cross-functional communication Office experience Client interaction via phone calls

Full Job Description Position Description Form Company:

Welfare & Pension Administration Service, Inc.

Website:

www.wpas-inc.com

Position:

Control Office Clerk Range No:

0501

Revised Date:

July 2021

Job Purpose:

Under direct supervision of the Department Manager and Supervisors, this position will perform clerical and administrative support tasks based on working knowledge of department procedures.

Job Duties:

Sort and distribute mail by following department protocol and expectations. Distribute reports such as COBRA letters, delinquencies, billing, and other assigned reports to the appropriate roles. Order, distribute and keep inventory of office supplies for designated departments. Strong phone skills including the ability to handle a large volume of incoming calls when providing backup receptionist support for vacations, breaks and sick time. May enter, retrieve, and verify information from a computer. May compose routine correspondence and compile routine reports. Overseeing written communications from external customers at the beginning of an appeals process by coordinating with the appropriate eligibility specialists and administrative assistants. Mails out COBRA coupons and other documents as needed. Prepares documents for scanning. Works on special projects as assigned. Performs other duties as assigned.

Qualifications and Skills:

Education:

High School Diploma or G.E.D. and/ or sufficient related training.

Preferred:

Associates Degree Keyboarding Required:

Yes ý No ¨

WPM 55-65 PC

Experience Required:

Yes ý No ¨ Windows 7 or 10

Software Experience Required:

Yes ý No ¨

Microsoft Office Software Previous Experience Required:

Yes ý No ¨ One (1) year general office experience required.

Preferred:

2-4 years general office experience

COMMENTS

Professional appearance with excellent verbal communication skills required. Requires excellent skills in grammar, letter composition, punctuation, and other related office skills. Additional qualifications include a working knowledge of miscellaneous office equipment. Demonstrates initiative along with good concentration, attention to detail and problem-solving abilities. Proven ability to accurately and timely review and edit documents. Requires excellent organizational skills and the ability to multi-task. Maintain a positive mental attitude under demanding and/or stressful situations. Demonstrates the ability to communicate effectively with management, coworkers, and staff in other departments. Requires a dependable attendance record. The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Other duties may be assigned.