Service Coordinator

Seeking a Service Coordinator , a critical role in ensuring operational excellence in the compliance of installed fall protection systems and equipment!!

WHAT THE ROLE DOES

• Coordinate scheduling of fall protection inspection and recertification appointments with customers, field technicians, and internal teams.
• Maintain and update accurate schedules, calendars, and booking systems to support department operations.
• Coordinate project logistics, including scheduling travel (e.g. flights, hotels, rental cars) and equipment (e.g., lifts).
• Coordinate with orders team and warehouse associate to ensure equipment, material, and tools are available on-site.
• Communicate schedule changes, confirmations, and reminders to customers and staff in a timely manner.
• Maintain accurate interna ERP system with accurate project timelines, dates, and invoicing information to the customer.
• Manage and process incoming and outgoing administrative correspondence and documentation.
• Maintain and organize departmental records, files, and databases (e.g., customer contacts, inspection records).
• Support team coordination efforts across departments to ensure effective workflow.
• Accurately and promptly review and send inspection reports to customers.
• Deliver excellent customer service by communicating effectively, paying attention to detail, and responding with urgency to customer needs.

MUST HAVE

• High school diploma or GED.
• Strong organizational and time‑management skills with attention to detail.
• Excellent communication (written and verbal) and customer service orientation.
• Experience with calendars and office productivity tools (fluency in Microsoft Office)
• Fluency in ERP software; BC365 or Microsoft Dynamics is a plus
• Fluency in CRM software; HubSpot experience is a plus
• Understanding and knowledge of the construction industry.
• Local to home office in Union Grove, WI with necessary travel