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WB
Wingate by Wyndham Buckhannon
Front Desk Agent
Career Insights for Front Office Assistant
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Based on West Virginia data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$39,384 / year median in West Virginia
+5% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team environment. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Manage multi-line phone systems to handle inquiries efficiently and professionally Schedule appointments, coordinate calendars, and maintain accurate appointment records using Microsoft Office and Google Workspace tools Perform data entry tasks with precision, including updating spreadsheets and maintaining filing systems Handle clerical duties such as proofreading documents, managing correspondence, and preparing reports Maintain office supplies inventory and organize office spaces for optimal productivity Provide exceptional customer support through clear communication, phone etiquette, and attentive service Skills Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and productivity software Experience with QuickBooks or similar bookkeeping software is a plus Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Bilingual abilities are highly desirable to assist diverse client needs Previous office management or administrative experience, including data entry and filing tasks Exceptional customer service skills with a friendly demeanor and professional phone communication skills Knowledge of front desk procedures specific to medical or dental reception is advantageous Strong typing speed, proofreading abilities, and attention to detail for document accuracy Ability to manage time efficiently while handling multiple responsibilities simultaneously Join us as a Front Desk Agent and be the first point of contact that sets the tone for a positive experience! Your proactive approach and technical proficiency will help streamline office operations while delivering outstanding support to clients and colleagues. This role is perfect for motivated individuals eager to grow their administrative skills in a vibrant work environment.