Join Our Family Now Hiring:

Service Writer/ Coordinator Location:

Buckhannon, WV Reports To:

Store Manager & Corporate Services Admin Manager Supervises:

None The Hometown Advantage:

Who We Are Since 1952, Middletown Tractor Sales has been the trusted name for sales, service, and parts for the iconic John Deere brand. Today, we are a thriving, third-generation, family-owned business with four locations across West Virginia and Pennsylvania. Alongside John Deere, we proudly represent top-tier brands like Stihl, Honda, Ventrac, and more.

For nearly 70 years, our Vision, Mission, and Values have guided everything we do. We don't just serve customers; we support neighbors. Would you like to join our family?

Your Role:

The Welcoming Face of Our Shop Are you organized, great with people, and looking for a workplace where you can actually enjoy your day? As our Service & Parts Coordinator, you are the ultimate multitasker and the heartbeat of our front counter. You will be the primary point of contact for our customers—greeting them warmly, helping them log service requests, and assisting them with parts orders. If you love variety, teamwork, and solving puzzles for customers, you will thrive here!

What You'll Do Every Day:

Be the

Welcoming Face:

Greet incoming customers and answer phone inquiries with a professional, helpful, and friendly attitude.

Keep Work Flowing:

Open service work orders, gather detailed repair notes, and schedule the pickup and delivery of equipment. Dot the I's and Cross the

T's:

Review work orders for clear grammar, reconcile hours, close billings, and process customer payments. Support the

Parts Team:

Help walk-in and phone customers find the exact parts they need to get back to work.

Stay Hands-On:

Help tag, load, and unload customer equipment, and keep customer digital profiles and directions up to date in our system.

Collaborate:

Keep files organized, maintain a clean workspace, and jump in to support your teammates whenever needed. What You Bring to the

Table:

Experience:

2+ years in a similar customer-facing or administrative role.

Mechanical Instincts:

2+ years of experience as a mechanic, or a solid understanding of mechanical and technical terms, is highly preferred! Parts counter sales experience is a huge plus.

Tech-Savvy Mindset:

Proficient computer skills, including Microsoft Office, standard office procedures, and internet functions.

Basic Math/Admin Skills:

A general understanding of basic accounting practices for processing bills and payments.

Reliability:

A commitment to being on time, dressing professionally, and following team policies.

Our Only Hard Requirement:

You must genuinely enjoy having fun with your co-workers and our customers! (High School Diploma or equivalent experience required).

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Service Writers:

2 years (Required)

Mechanic:

2 years (Required)

License/Certification:

Driver's License (Preferred)

Work Location:

In person