Administrative Specialist - Reception/Information Southern Highlands Community Mental Health Center (SHCMHC)

Location:

Mercer County, WV Position:

Full-Time Welcome to Southern Highlands! Southern Highlands Community Mental Health Center is looking for a friendly, professional, and customer-focused Administrative Specialist - Reception/Information to join our team! As the first point of contact for our consumers, visitors, and community partners, you'll play an essential role in creating a welcoming and positive experience. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced office environment, we'd love to hear from you! What You'll Do As an Administrative Specialist, you will: Welcome consumers, visitors, and guests with professionalism and compassion Answer and direct incoming telephone calls using a multi-line switchboard Provide information and assistance to consumers and the public Record and process financial information accurately Maintain confidentiality while handling sensitive information Perform general administrative and clerical duties Support the daily operations of the office and clinical staff Provide exceptional customer service both in person and over the phone Qualifications Required High school diploma or equivalent Valid driver's license and reliable transportation Ability to successfully pass required background checks and drug screening Excellent verbal and written communication skills Strong customer service skills Basic computer and office software proficiency Ability to multitask in a busy office environment Professional, friendly, and dependable attitude Preferred Previous receptionist, customer service, or administrative office experience Experience answering multi-line phone systems Experience working in a healthcare or behavioral health setting