Job Description Under general supervision, performs a variety of duties in the Theatre Box Office and administrative offices. Typical Duties Performed (These examples do not include all the duties which may be assigned.) Ensure an excellent guest experience. Sells tickets to theatre events at box office, by telephone, over the Internet, or through mail order. Answer patron inquiries which may include questions about current and upcoming shows, parking, dining, and other general information inquiries. Uses a computerized ticketing system to process ticket sales, refunds and exchanges, payments, and reconcile all transactions. Prepares daily cash reports and bank deposits. Responsible for box office cash drawers including maintenance of security, set up of starting cash fund, and balancing of funds. Verifies and reports all cash, credit cards, gift certificates, refunds, and exchange transactions. Maintains office files, supplies and database. Adheres to City and departmental policies and procedures; performs related work duties as assigned. Minimum Qualifications Must be at least 18 years old.

Knowledge of:

Personal computers; computerized ticketing systems preferred; computer skills, web-based applications, and data processing software; telephone etiquette; basic bookkeeping functions; cash, credit card, or other revenue transactions; general office procedures.

Ability to:

Accurately perform ticket sales transactions; communicate clearly and concisely, orally and in writing; work in a high-volume and sometimes stressful environment; work irregular hours including evenings, weekends, and holidays; exercise good judgment, courtesy, and tact, and utilize quality customer service skills and techniques; perform basic mathematical functions with speed and accuracy; present a clean, neat appearance appropriate for public contact. Lift up to 25 lbs.

EXPERIENCE AND EDUCATION

One year of experience in a position with public contact is required. Experience in a computerized box office or ticketing position is desired. Computer experience is required. Graduation from high school or the equivalent is required.

LICENSE OR CERTIFICATE

Possession of a valid California Class C driver license is required. Supplemental Information Appointments are normally made at the first step of the salary range. Consideration and approval for a salary higher than the first step is done on a case-by-case basis.

SELECTION PROCESS

A completed online application and supplemental questionnaire (if applicable) are required to be considered for this position. Resumes are accepted along with the application form but will not be accepted in lieu of a completed application. Applicants will be screened based on the qualifications for the job as described. Applications evaluated as best matching the needs of the City will continue in the selection process. The selection process may include any or all of the following: oral interview(s), a written or practical examination, a skills test, and an assessment center examination. The selection process may be changed as deemed necessary by the City Human Resources Office. Candidates will be required to pass a City administered pre-employment requirements to include live scan fingerprinting and a medical examination as part of the Selection Process. Candidates who do not pass any portion of the above processes will be disqualified and removed from proceeding in the selection process. The provisions of any job flyer or job application do not constitute an expressed or implied contract. The provisions may be modified or revoked without notice.