A Field Service Representative supports multiple client sites in the San Francisco/bay area according to a structured daily and weekly schedule. Under general supervision, will perform a variety office service-related function. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs. Responsibilities Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames Log outgoing and incoming items as required and review for accuracy/completeness Organize and distribute supplies to client. Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary Perform other administrative duties from inserting, copying and photocopying to faxing as needed Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site Qualifications High school diploma or equivalent Ability to perform routine functions of most of the equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) Basic computer skills preferred Excellent customer service, professional attitude and appearance are a must Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing. May lift and/or move up to 50lbs.

What We Offer:

Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team!

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Ability to

Commute:

San Francisco, CA 94114 (Required)

Work Location:

In person