Responsibilities:

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for answering all incoming calls and forwarding to the correct office or employee. Also assisting in the Mail Center by accurately sorting, posting and delivering mail in a corporate environment.

Ensure safety and security procedures are followed at all times.
Answer all incoming calls at the reception desk
Forward all call to the correct office or employee
Assist in the Mail center with sorting, posting and delivering mail
Assist making copies for customers when needed
Maintain time, volume and delivery records.
Ensure the highest levels of customer care.
Order office supplies, maintain inventory of supplies
Provide backup for coworkers when not available
Other duties as assigned.

Qualifications:

High school diploma required
Knowledge of administrative and clerical procedures
Working knowledge of Microsoft suite, computers, and relevant software applications; excellent keyboarding skills
Familiar with appropriate customer service principles and practices; must be customer service focused
Professional personal presentation
Strong organizational and planning skills; detail oriented
Strong verbal and communication skills

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