Front Desk Receptionist

Key Job Responsibilities Guest Service:

Welcome guests with a friendly, professional demeanor, providing superior customer care to ensure a positive experience.

Check-in/Check-out:

Manage the arrival and departure process efficiently, handling registration, room assignments, and payments according to Best Western standards.

Reservations & Communication:

Handle incoming phone calls, manage reservations, and resolve guest queries or complaints promptly.

System Operations:

Utilize the hotel's property management system (PMS) for guest data management, billing, and room updates.

Area Maintenance:

Maintain a tidy, professional front desk area and monitor the lobby entrance to ensure safety and security.

Local Expertise:

Act as a resource for guests by providing information on local attractions, dining, and events.

Collaboration:

Coordinate with housekeeping and maintenance teams to ensure guest rooms and special requests are fulfilled.

Required Skills and Qualifications Customer Service:

Strong, personable communication skills with a focus on resolving issues quickly.

Technical Skills:

Proficiency with computers and ability to learn property management software quickly.

Flexibility:

Availability to work flexible schedules, including mornings, evenings, weekends, and holidays.

Organization:

Ability to multitask in a fast-paced environment.

Experience:

Previous hospitality or front desk experience is often preferred but not always required. Typical Benefits & Working Environment Positions are available as full-time or part-time, and we offer employee discounts after a 90-day probationary period. The environment requires working on-site and standing for extended periods.

Job Types:

Full-time, Part-time Pay:

$13.00 per hour

Work Location:

In person