Office Receptionist

Desert Sun Heating & Cooling is a trusted provider of HVAC services, dedicated to delivering reliable solutions and exceptional customer service. We are seeking a professional and detail-oriented Receptionist/Dispatcher to join our team and serve as the first point of contact for our customers.

Job Responsibilities:

Answer incoming phone calls in a professional and friendly manner. Schedule service appointments and dispatch jobs to technicians efficiently. Manage and update technician schedules to ensure timely service. Close out service tickets and ensure all job records are accurate and complete. Conduct follow-up calls with customers to ensure satisfaction. Perform basic office tasks, including filing, data entry, and other administrative duties as assigned. Provide general support to office staff and management.

Qualifications:

Previous experience as a receptionist, dispatcher, or in a customer service role (HVAC or related industry preferred but not required). Strong organizational and multitasking skills. Excellent phone etiquette and communication abilities. Basic computer skills (experience with scheduling software is a plus). Ability to work in a fast-paced environment and handle multiple priorities. Dependable, punctual, and detail-oriented.

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person