Front Desk Monitor

Asante Phase 2 is a beautiful, new masterplan community of approximately 2,780 homes, located at 163rd Ave and Asante Blvd in Surprise, AZ. The community includes an approximate 9,500 sq. ft. amenity center featuring a luxurious resort-style pool, a lap pool, fitness center, an aerobic room, and a large living space with outdoor pickleball courts, basketball court, and lots of green space with tot lots. The Front Desk Monitor serves as the first point of contact for residents and guests, managing phone lines, the front desk, and visitor access while providing top-notch customer service and administrative support.

Position Responsibilities:

Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors. Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects. Filters inbound calls to determine appropriate direction. Greets all visitors/homeowners and determines their immediate needs. Monitors pickups/deliveries. Assist with event set up and break down as needed. Performs other related duties as directed.

Knowledge, Skills & Abilities:

Excellent customer service and communication skills. Ability to offer support to administrative support staff with ever-changing needs. Ability to elicit information from callers and visitors in a professional and efficient manner. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems. Ability to interact and work positively and effectively with staff at all levels. Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff. Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

Sitting at workstation utilizing a computer in an office setting. Walking throughout property/facilities as needed. Setting up, taking down and stacking tables and chairs.