Receptionist / Administrative Assistant Red's On Time Plumbing is looking for a friendly, dependable, and highly organized Receptionist / Administrative Assistant to join our team. This is an important front-office position and often the first point of contact our customers have with our company . We're looking for someone who genuinely enjoys helping people, communicates professionally, and can keep things organized in a fast-paced service environment. This is a part-time position with opportunity for growth. The ideal candidate is upbeat, dependable, detail-oriented, comfortable on the phone, and able to juggle multiple priorities while providing excellent customer service. Responsibilities Answer incoming customer calls in a friendly, professional, and helpful manner Listen to customers' needs, gather accurate information, and schedule service appointments Make outbound calls to customers for scheduling, appointment confirmations, follow-ups, and other customer service needs Dispatch service calls to plumbing technicians and communicate schedule updates throughout the day Coordinate with technicians to help keep the daily schedule running efficiently Communicate arrival windows, delays, and other updates to customers Enter and maintain accurate customer, job, and service information in our scheduling system Prepare and process customer invoices Collect and process payments and follow up on outstanding invoices when needed Assist customers with basic billing and invoice questions Provide administrative support to management and field technicians Assist with filing, data entry, paperwork, and other general office duties

•Assist with office management tasks such as inventory tracking, supply ordering, and maintaining cleanliness of common areas Help resolve customer concerns professionally What We're Looking For Excellent customer service skills and a positive, professional phone presence Strong verbal and written communication skills Friendly, patient, and comfortable speaking with a variety of customers Strong organizational skills and attention to detail Ability to multitask and prioritize in a busy office environment Ability to remain calm and professional when handling urgent calls, schedule changes, or frustrated customers Dependable, punctual, and responsible Comfortable using computers, email, scheduling software, and basic office programs Ability to learn new software and office procedures Good problem-solving skills and the ability to take initiative Ability to work well independently while also being a team player Strong computer skills Previous receptionist, administrative, dispatching, scheduling, or customer service experience preferred Experience in plumbing, HVAC, electrical, construction, or another home-service business is a plus, but not required About Red's On Time Plumbing At Red's On Time Plumbing , we know that great service starts before a plumber ever arrives at the customer's home. Our office team plays a huge role in creating a positive customer experience and keeping our technicians organized and on schedule. We're looking for someone who takes pride in their work, treats customers with care and respect, and wants to be an important part of a hardworking team.

Position:

Receptionist /

Administrative Assistant Schedule:

Part-Time, with potential for

Full-Time Hours:

8AM

•5

PM, Tuesday & Thursday Pay:

$18

•20/ hour

Location:

Atascadero, CA Pay:

$18.00

•$20.00 per hour Expected hours: 16.0

•20.0 per week

Work Location:

In person