Front Desk Coordinator

Front Desk Coordinator Tiner Properties - 3.9 Carmichael, CA Job Details Full-time $21 - $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Multitasking Phone communication Customer service Handling customer inquiries Greeting customers High school diploma or GED Attention to detail Organizational skills Adaptability Mail processing Interpersonal communication Full Job Description The Front Desk Coordinator is the face of Tiner Properties and a significant point of contact for residents, owners, vendors, and prospective tenants. This role is responsible for creating a professional, welcoming environment while managing the day-to-day front-facing and operational functions that keep the office running smoothly. From answering phones and greeting visitors to processing mail, managing lockbox inventory, and supporting the leasing team, this position requires exceptional interpersonal skills, strong organization, and the ability to shift priorities quickly. By executing these responsibilities consistently and accurately, the Front Desk Coordinator directly supports the entire team's ability to deliver exceptional service and uphold Tiner Properties' standards.

Job Purpose:

We deliver exceptional property management services with measurable results that foster lifelong customer loyalty and complete the following duties in a timely manner to obtain our goal.

Essential Duties & Responsibilities:

Phone Calls & Voicemails Answer all incoming phone calls promptly and professionally during business hours. Take accurate messages and route calls to the appropriate staff member. Check voicemail throughout the day, return or distribute messages the same day, and flag and escalate urgent voicemails immediately. Lobby & Office Opening / Closing Open lobby doors at 9:00 AM and ensure the office is ready for business. Lock lobby doors at the end of each business day. Turn on lights in the main office and kitchen each morning. Confirm the office is secured, lights are off, and common areas are tidy before leaving. Guest Reception & Customer Service Greet all visitors, residents, and vendors professionally during business hours (9:00 AM-12:00 PM and 1:00 PM-4:00 PM, Monday-Friday). Direct guests to the appropriate staff member. Assist walk-in customers with general inquiries. Maintain a calm, courteous demeanor in all interactions, including high-traffic or difficult situations. Mail Processing & Distribution Retrieve mail ~10 minutes after the postal carrier arrives. Sort all mail per the

Standard Operating Procedures:

open appropriate envelopes, date stamp, highlight key information, and label the Executive Property Manager for each item. Deliver checks to residential and corporate accounting immediately. Scan all documents into the correct Google Mail folder. Email urgent or time-sensitive items to staff immediately. Send a staff completion notification when daily mail is done. Print and mail documents for remote staff as requested. Dropbox Management Check the office Dropbox at 9:00 AM, 1:00 PM, and 3:30 PM every business day. Collect all drops (keys, checks, documents, etc.) and distribute to the appropriate staff member same day. Log any items requiring tracking. Package & Delivery Acceptance Accept all incoming deliveries from USPS, UPS, FedEx, and other carriers. Notify the recipient immediately. Store packages securely until retrieved. Utility Bill Duplication Process duplicate utility billing invoices as directed per Standard Operating Procedure. Accurately file copies and distribute to the appropriate parties. Payment Acceptance Accept rent payments, date stamp, and deliver checks to accounting promptly. Accept security deposits and first month's rent via certified funds ONLY — no exceptions. Complete security deposit receipt forms when required and scan/email to the appropriate parties. Lockbox Inventory Management Check lockboxes in and out using Google Sheets and the ShowMojo digital list. Engrave new lockboxes and assign keys. Ensure keys are available and organized for agent pick-up at the reception desk. Maintain accurate, current inventory at all times. Complete a bi-monthly audit of the Lockbox Spreadsheet. Space Heater Loan Program Supply space heaters to tenants on a loan basis per EPM/Upper Management. Document each check-out and check-in with tenant name, unit, date, and heater ID. Follow up on unreturned units per procedure. Front Desk Manual Maintenance Update the Front Desk Manual whenever procedures change or new Standard Operating Procedures are introduced. Ensure the manual reflects current, accurate instructions that any staff member could follow. Conference Room Preparation Set up the conference room for presentations, meetings, or training sessions as requested. Reset the room after each use. Guest Card Maintenance Review voicemails and record all prospective resident inquiries into Appfolio Guest Cards. Respond to each guest via text or email to complete the guest card per Standard Operating Procedure. Ensure all guest card entries are accurate, timely, and followed up on. Deposit Receipts Complete deposit receipt forms in person with approved applicants at the time of deposit. For applicants not present, send deposit receipt via DocuSign for signature per Standard Operating Procedure. Ensure all receipts are fully executed, scanned, and emailed to the appropriate parties. When all primary duties are complete, the employee is expected to proactively check in with admin staff or the team lead for additional tasks. Key Performance Expectations Phone calls and voicemails answered or returned same business day. Lockbox inventory accuracy and bi-monthly audit completed on schedule. Daily mail processed within 24-48 business hours and urgent items emailed within 1 hour. Dropbox checked three times daily. Payments date-stamped and delivered to accounting same day and certified funds requirement enforced without exception. We are looking for a candidate who possesses a high proficiency in the following skills: Written and oral communication Organization Time Management Detail Oriented Accuracy in documentation Customer Service Multi-tasking Adaptability Discretion and confidentiality Working knowledge of AppFolio, DocuSign, and Google Suite preferred Work Environment & Requirements This is a full-time, in-office position. Consistent on-site attendance during business hours is required.

Business hours:

Monday-Friday, lobby open 9:00 AM-12:00 PM and 1:00 PM-4:00 PM; additional in-office hours as scheduled. Must comply with all policies outlined in the Tiner Properties Employee Handbook. Education & Experience High school diploma or equivalent required Associate's degree or coursework in business administration, communications, or a related field preferred 1+ year of front desk, administrative, or customer-facing experience preferred Prior experience in property management, real estate, or a professional office environment is a plus Experience with Appfolio or similar property management software a plus Familiarity with ShowMojo or leasing scheduling tools preferred Tiner Properties provides equal employment opportunity, and discrimination of any type will not be tolerated. Tiner Properties is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Job Type:

Full-time Pay:

$21.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Required) Ability to

Commute:

Carmichael, CA 95608 (Required)

Work Location:

In person