Veterinary Receptionist

• 3.2 1037 Casitas Pass Road, Carpinteria, CA 93013 $22 - $30 an hour - Full-time The Veterinary Receptionist coordinates front-office operations, manages patient flow, and delivers exceptional client care. They serve as the central communications hub—expertly triaging phone lines, scheduling appointments, executing financial transactions, and providing emotional support to pet owners navigating routine or emergency veterinary situations. Key Responsibilities Client & Communication Management Greet clients and patients warmly upon arrival and departure to foster a welcoming, professional clinic environment. Manage multi-line phone systems to answer questions, triage emergencies from routine cases, and route clinical questions to technicians or doctors. Coordinate the appointment book to optimize doctor and room efficiency while accommodating urgent drop-offs or walk-ins. Create, update, and maintain physical or digital medical records using specialized veterinary practice management software. Process client check-ins and check-outs , including but not limited to: ensuring accurate invoices, and explaining line-item fees. Collect and reconcile multi-method payments (cash, credit, debit, financing options like CareCredit) and manage the daily cash drawer balance. Process incoming and outgoing correspondence including lab results, specialist referrals, microchip registrations, and digital pharmacy requests. Coordinate/communicate with medical staff to ensure smooth functioning of hospital operations.

Required Skills & Qualifications Communication Excellence:

Outstanding written, phone, and interpersonal skills; ability to remain highly empathetic and composed during emotionally charged or stressful client crises.

Multitasking Under Pressure:

Proven ability to navigate a fast-paced environment while balancing high phone volumes, continuous data entry, and physical foot traffic simultaneously.

Technical Tech-Savviness:

Competence with electronic records management and fluency in standard veterinary practice platforms (such as EzyVet, Idexx, etc.).

Basic Medical Knowledge:

Familiarity with standard veterinary terminology, domestic animal breeds, core vaccine protocols, and basic preventative health care.

Education & Experience Requirements Education:

High school diploma or equivalent (GED) is standard.

Experience:

1-2 years of dedicated customer service, retail checkout, or medical front-desk experience is highly preferred. Prior history working in an animal shelter, boarding facility, or veterinary clinic is an asset but not always required. Working Conditions & Physical Demand s

Physical Presence:

Position is strictly in-person at the front desk. It requires prolonged periods of sitting, standing, and typing.

Environment Hazards:

Potential exposure to loud noises (barking, whining), unpleasant odors, animal waste, and the physical risk of scratches or bites from stressed patients.

Emotional Tax:

Exposure to situations involving financial strain, animal illness, compassion fatigue, and client grief during pet euthanasia.

Pay:

$22.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person