Job Overview We are seeking a motivated and friendly Front Desk Associate to join our

HOTLATES

team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role is essential in creating a welcoming atmosphere and enhancing guest satisfaction through effective communication and problem-solving skills. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications using our CRM software tool. Provide information about services, and amenities to enhance guest experience. Process payments and new sign ups accurately. Address guest inquiries and resolve issues promptly to ensure satisfaction. Upsell additional services or amenities to guests during their visit. Maintain cleanliness and organization of the front desk area and studio. Skills Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette for handling inquiries and reservations. Basic math skills for processing transactions accurately. Ability to upsell services effectively to enhance revenue. Bilingual skills are advantageous for communicating with diverse guests. Proficient in using CRM systems or similar software for managing reservations. Strong communication skills, both verbal and written. Join our

HOTLATES

team as a Front Desk Associate where your contributions will directly impact our guests' experiences!

Job Type:

Part-time Pay:

$17.00 - $19.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person