Veterinary Receptionist

Veterinary Receptionist Duarte Azusa Animal Hospital Duarte, CA Job Details Full-time $17.75 - $18.50 an hour 2 hours ago Benefits Employee discount Qualifications Pet care Record keeping Spanish Maintaining an organized workspace Floor cleaning Phone communication Customer service Processing cash transactions Veterinary experience Clinic experience Veterinary clinic experience Credit card payment processing Medical scheduling Client invoicing Data entry Mopping Deposits Clean workspace maintenance Managing patient records Avimark Balancing end-of-day transactions Client interaction via phone calls Immunizations Full Job Description Job Description Duarte-Azusa Animal Hospital is a very busy one doctor small animal practice. We are a practice with a mission of delivering only the highest quality veterinary care and customer service. This position seeks applicants that genuinely care for people and the wellbeing of their pets. Moreover, Duarte- Azusa Animal Hospital looks for team members who strive for personal and team excellence every day and welcomes constructive feedback. The Veterinary Receptionist must be experienced, reliable, have effective communication skills with clients/team members, and demonstrate compassion for pets and their owners. Proper training on our procedures will be provided so that the applicant can succeed and grow in our fast-paced environment.

BASIC REQUIREMENTS AND DESCRIPTION

• MUST have prior experience in the veterinary field. If your experience is limited, please explain in your cover letter why you would be an excellent candidate.
• Work with clients in a professional, compassionate manner in all situations.
• Strong working knowledge of general pet wellness (understand vaccines, heartworm prevention, spay/neutering, etc.).
• Bilingual (Spanish) would be a plus but not required
• Handle money and credit card transactions.
• Create Invoices, Estimates and Authorization forms through Avimark Software.
• Prepare deposits and daily reconciliation.
• Counsel clients on financial recommended services such as CareCredit.
• Assist with Pharmacy refill requests, diet purchases, OTC purchases and returns.
• Advise clients or recommended services for their pets in accordance with hospital policy.
• Coordinate with treatment staff for hospitalized patients.
• Insure front of hospital is clean, orderly, fresh smelling and pleasant.
• Answering phones and scheduling appointments.
• Confirming all appointments, including anesthetic and ultrasound procedures, and advising the client of any specific instructions needed for their appointments
• Properly check-in and notify appropriate staff of client's arrival.
• Completing follow-up calls
• Return all voicemail and email messages in a timely and professional manner using proper email etiquette.
• Thoroughly enter new client and patient information into computer system.
• Ensure clients fill-out and sign all appropriate documentation and that such documentation is scanned and attached to the patient's record.
• Handle euthanasia cases with care and compassion and provide clients with information regarding options available for the remains of deceased pets.
• Accurately record phone messages for doctors and other staff.
• Care for the cats of Duarte-Azusa Animal Hospital and assist in adoption/surrender procedures
• Basic cleaning and maintenance of the front desk/lobby (sweeping, mopping, dusting, etc.

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Job Type:

Full-time Pay:

$17.75 - $18.50 per hour

Benefits:

Employee discount

Experience:

Veterinary clinic: 1 year (Required) Customer service: 1 year (Required) Shift availability: Day Shift (Preferred)

Work Location:

In person