Front Desk Receptionist

Front Desk Receptionist •Please email resume to adminsd@chuaplasticsurgery.com Chua Plastic Surgery & Diamond Surgical Suites La Mesa, CA | Part-Time Position Must be available Tuesday, Wednesday, and Thursday from 8:30 AM to 5:00 PM. Chua Plastic Surgery and Diamond Surgical Suites are seeking a professional, friendly, and detail-oriented Front Desk Receptionist / Patient Coordinator to join our team. This individual will play a vital role in providing exceptional customer service while ensuring the smooth day-to-day operation of both our plastic surgery practice and accredited surgical facility. The ideal candidate is highly organized, comfortable multitasking in a fast-paced environment, and has experience working in a medical office. A strong understanding of plastic surgery procedures, patient care, and insurance verification is preferred.

Responsibilities:

Answer incoming phone calls for both Chua Plastic Surgery and Diamond Surgical Suites Schedule, confirm, and coordinate patient consultations, procedures, and follow-up appointments Serve as the first point of contact for patients and provide exceptional customer service Coordinate scheduling and communication between patients, surgeons, providers, and clinical staff Verify, collect, and accurately enter patient insurance information Assist patients with insurance-related questions and obtain authorizations when applicable Maintain accurate patient records within the electronic medical record system Collect patient payments and process transactions Prepare patient documentation including work notes, occupational therapy notes, school notes, imaging orders, and other medical correspondence as needed Respond to patient inquiries via phone, email, text message, and patient communication platforms Assist with patient check-in, check-out, and completion of required paperwork Support daily front office operations and administrative tasks Maintain a clean, organized, and professional reception area

Qualifications:

Previous experience in a medical office, plastic surgery practice, or surgical center preferred Strong understanding of insurance verification, patient benefits, and authorizations Knowledge of plastic surgery procedures and the patient journey from consultation through recovery Excellent communication and customer service skills Strong organizational and multitasking abilities Ability to work efficiently in a fast-paced environment High attention to detail and accuracy Proficiency with computers, scheduling systems, and electronic medical records Professional appearance and positive attitude Bilingual (English/Spanish) is a plus

What We're Looking For:

We are looking for someone who is dependable, compassionate, and motivated to provide an outstanding patient experience. The ideal candidate can confidently communicate with patients about consultations, surgical procedures, pre-operative requirements, post-operative appointments, and general office policies while maintaining professionalism and attention to detail.

Pay:

From $16.90 per hour

Work Location:

In person