Front Desk Coordinator

Description We are looking for a detail-oriented Front Desk Coordinator to join our team in Menlo Park, California. In this contract position, you will play a key role in delivering exceptional guest services while managing reservations and administrative tasks and supporting the Senior Reservation Specialist,. This role requires strong organizational skills, excellent communication abilities, and a commitment to providing outstanding customer experiences.

Responsibilities:

• Process reservations, modifications, and cancellations with accuracy and efficiency.
• Maintain detailed guest records and profiles using Opera Cloud and other organizational systems.
• Assist with group bookings, including managing room blocks, confirmations, deposits, and billing.
• Provide high-quality guest service at the front desk and ensure thorough follow-up.
• Facilitate seamless communication between guests and internal teams to address inquiries and resolve issues.
• Support training initiatives led by the Senior Reservation Specialist to enhance team capabilities.
• Utilize tools such as Opera Cloud and Salesforce/Delphi to manage workflows and ensure operational excellence.
• Maintain a positive work environment, including adhering to business attire standards and utilizing on-site amenities.
• Participate in virtual interviews and collaborate with the Director of Sales & Marketing as needed. Requirements
• Proven experience in receptionist duties and concierge services.
• Proficiency in managing multi-line phone systems and handling inbound calls.
• Strong customer service skills with a focus on creating positive guest experiences.
• Excellent verbal and written communication abilities.
• Familiarity with tools such as Opera Cloud and Salesforce/Delphi is preferred.
• Ability to work collaboratively in an environment that values attention to detail and teamwork.
• Detail-oriented mindset with strong organizational capabilities.
• Demonstrated ability to adapt and learn new systems and processes efficiently.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .