Description:

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We're seeking a detail-oriented appointment scheduler to enhance our service experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Schedule patient appointments Cancel and reschedule appoints as necessary Consult patients regarding participating status of various insurance contracts Take messages for physicians and medical assistants Checks HMO encounters for authorizations Schedules/confirms interpreters Insurance verification (E & B) Help front office staff with overflow work Cover front office staff (sick/vacation) Respond to all enquiries through text messaging software Process payments in eCW for copays, balances, or past due debt Other duties as assigned

Requirements:

Skills and Attributes Outstanding communication skills Good organizational skills Excellent sense of customer/patient service Good problem-solving skills Education and/or Experience High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience