Access Operations Agent

Access Operations Agent Ryzen Solutions Palo Alto, CA Job Details Contract $27.61 - $33.25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Multilingual Medical office experience English High school diploma or GED Guard Card Data entry Typing Full Job Description Job Overview We are seeking a dynamic and detail-oriented Access Operations Agent to join our team! In this vital role, you will be the first point of contact for visitors, patients, and staff, ensuring smooth and secure access to our facilities. Your energetic approach and excellent communication skills will help create a welcoming environment while maintaining strict security protocols. This paid position offers an exciting opportunity to be part of a dedicated team committed to operational excellence and exceptional customer service. Responsibilities Verify identities and authorize access for visitors, staff, contractors, and vendors in accordance with established procedures Manage incoming calls with professionalism, providing accurate information and directing inquiries appropriately Maintain accurate records of all access activities, including logs of entries and exits Use computer systems efficiently for data entry, updating access permissions, and managing visitor appointments Communicate clearly and courteously with diverse individuals, demonstrating excellent phone etiquette and customer service skills Assist in processing medical terminology-related documentation when necessary, ensuring accuracy and confidentiality Conduct routine security checks around the facility perimeter and monitor surveillance systems as needed Requirements Multilingual abilities are highly desirable to serve a diverse population effectively Bilingual candidates with fluency in English plus another language will be prioritized Previous experience in a medical office or healthcare environment is preferred but not required Strong computer skills with proficiency in data entry and familiarity with security or access control systems Excellent communication skills, both verbal and written, with a focus on clear, professional interaction Knowledge of medical terminology is a plus to facilitate understanding of healthcare-related documentation Demonstrated customer service expertise with the ability to handle inquiries politely and efficiently Analysis skills to identify potential security concerns or discrepancies in access records

Pay:

$27.61 - $33.25 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

type 40 words per min: 1 year (Required)

Epic:

1 year (Preferred)

Work Location:

In person