Front Desk Receptionist | Care Coordinator

Front Desk Receptionist | Care Coordinator 248 N Altadena Dr, Pasadena, CA 91107 $21

• $24 an hour
• Part-time $21
• $24 an hour
• Part-time About Us We are a high-end, fast-growing dermatology & aesthetics practice dedicated to delivering luxury, patient-centric care.

Our team values professionalism, efficiency, and creating an elevated experience for every patient who walks through our doors. Position Overview We are seeking a polished, detail-oriented Front Desk Receptionist with experience in dermatology and medical aesthetics . This role is ideal for someone who thrives in a high-volume practice, communicates exceptionally well, and can seamlessly support both providers and patients throughout the clinic day. You will be the face of the practice

• responsible for hospitality, operational flow, patient communication, and supporting clinical staff when necessary.

Required Experience 2 years experience in a Dermatology practice (medical or cosmetic). 2 years experience in Aesthetics (med spa, plastic surgery, laser center, or dermatology).

Familiarity with common treatments:

Botox, fillers, lasers, microneedling, chemical peels, etc. Understanding of skincare brands and post-procedure care. EMR experience required (ModMed, EZDerm or BLVD). Responsibilities Front Desk & Patient Experience Warmly greet and check in/out all dermatology and aesthetic patients. Manage multi-line phones, text platform, email, and online scheduling. Provide exceptional hospitality that aligns with our luxury patient experience. Maintain lobby cleanliness, ambiance (lighting/music), and overall first impression. Scheduling & Coordination Schedule medical, surgical, and cosmetic appointments with accuracy. Confirm appointments daily and collect credit cards for consult or laser fees. Communicate delays, provider schedules, and expectations to patients. Coordinate with MAs, providers, and management to ensure smooth patient flow. Sales & Treatment Support Educate patients on skincare products, memberships, promotions, and treatment options. Assist with in-room checkouts and take payments directly in treatment rooms. Support aesthetic consults (packets, pricing, photos). Track packages, pre-paid sessions, and ensure accurate chart documentation. Operational Duties Assist with opening/closing duties including turning on lights & music, checking rooms, and restocking. Ensure rooms are clean, organized, and ready between patients (assisting MA team as needed). Help with content creation or filming short clips for social media (training provided).

Maintain inventory logs:

skincare, injectables, and device consumables. Help manage laundry rotation and organization throughout the week. Billing & Administrative Collect and reconcile payments accurately. Understand CPT codes, cosmetic pricing, and common dermatology procedures. Ensure accurate patient charges by communicating with providers. Support prior authorizations, lab orders, pathology follow-ups, and referrals (if trained). Uphold HIPAA compliance at all times. Skills & Qualities Luxury-level hospitality + strong communication skills. Professional, warm, polished presence. Ability to multitask in a fast-paced environment. Strong organizational skills and attention to detail. Team-oriented with a positive attitude. Comfortable being on camera for content creation. Reliable, punctual, and solution-oriented. Preferred (Not Required) Bilingual (English/Mandarin). Experience assisting dermatology MAs. Experience with laser packages, retail skincare sales, and cosmetic consultations. Benefits Employee discounts on treatments and skincare. Supportive leadership and a collaborative work environment. Complimentary aesthetic treatments for staff (per practice policy) In-office training + ongoing aesthetics and dermatology education Opportunity for advancement within a growing dermatology practice Supportive leadership and a collaborative team culture Free lunches provided by the office Access to staff-only pricing on products and services

Job Type:

Part-time Pay:

$21.00

• $24.

00 per hour

Benefits:

Employee discount

Work Location:

In person