Receptionist - State Farm Agent Team Member

Benefits:

Bonus based on performance Opportunity for advancement Training & development

Salary:

$18.00 per hour

Job Type:

Full-Time /

Part-Time Location:

Riverside, CA About Us Poonam Walia - State Farm Agent is a leading insurance agency dedicated to providing exceptional service and peace of mind to our customers. We pride ourselves on building strong community relationships and delivering top-tier insurance solutions. We are currently seeking a dynamic, high-energy individual to join our team as a Receptionist - State Farm Agent Team Member . Role Description Our ideal candidate is the welcoming face and voice of our agency. You are highly organized, detail-oriented, and committed to contributing to a positive, productive, and energetic workplace. If you thrive in a supportive role, enjoy talking to people, and are eager to learn and grow within the lucrative insurance industry, we invite you to apply and become a valued member of our team!

Key Responsibilities First Impressions:

Greet customers warmly in person and over the phone, directing them to the appropriate team members with a professional demeanor.

Office Coordination:

Manage appointment scheduling, calendar routing, and general office communications.

Data Management:

Assist in handling incoming inquiries, processing paperwork, and accurately maintaining customer records.

Growth Support:

Engage in meaningful conversations with prospective and existing customers, proactively identifying opportunities to introduce our insurance options.

Customer Care:

Provide excellent customer service, answer basic policy questions, and diligently follow up on client needs.

Administrative Aid:

Support the agent and account managers with various administrative tasks, filing, and special projects.

Qualifications Experience:

Previous experience in a receptionist, front desk, or retail customer service role.

Communication:

Exceptional verbal and written communication skills with a natural ability to build rapport quickly.

Multitasking:

Strong organizational skills with the ability to juggle phone lines, walk-ins, and administrative tasks smoothly.

Sales Mindset:

Comfortable engaging in warm sales conversations and identifying customer needs without being afraid of rejection.

Tech Savvy:

Strong basic computer skills, including Microsoft Office (Word, Excel) and familiarity with CRM systems or agency management software. Licensing (A Plus): An active California Property & Casualty (P&C) license is preferred but not required. We are willing to train the right candidate!