Find & Apply For Receptionist Jobs in Riverside, California

Receptionist - Probate and Trust Litigation Riverside, CA 92507 From $50,000 a year - Full-time Apply with Indeed About the Position We are a small Riverside law firm focused on probate, trust litigation, and probate litigation, looking for a receptionist to be the first point of contact with our firm. As our receptionist, you will answer and route incoming calls, greet visitors, manage voicemails, and help callers reach the right person or department. You will also perform administrative and light secretarial tasks that help keep the office organized and running smoothly. The receptionist is often the first impression a client, prospective client, court representative, vendor, or other caller has of our firm. We are looking for someone who is professional, calm, attentive, organized, and genuinely interested in helping people. The work may involve communicating with people who are grieving, upset, frustrated, or experiencing family conflict. The position requires maintaining a calm, professional, and compassionate demeanor while keeping conversations focused and productive. What You'll Do Answer incoming calls professionally and determine how to direct each caller. Log calls accurately on the Reception Call Tracking Sheet. Tally calls and maintain accurate reception call records. Tag calls in HubSpot using the appropriate intake tag. Greet walk-in visitors and determine who they need to see or how the firm can assist them. Monitor, review, and distribute voicemails to the appropriate recipient. Prepare for visitors and other people scheduled to come into the office. Test the phone system daily and report problems so calls can be handled reliably. Read new and updated blog posts on the firm's website to stay familiar with the firm's work and terminology. Review and update reception processes as needed. Prepare holiday door signs and update holiday voicemail greetings when the office is closed. Perform light administrative and secretarial tasks, including sorting mail and preparing envelopes, as assigned. What We Want in Our Receptionist A good listener. Able to obtain needed information efficiently without taking an exceptional amount of time. Able to politely but firmly guide a rambling caller toward the information needed to help them. Trainable and enthusiastic about learning the firm's procedures, software, terminology, and practice areas. A great attitude and the ability to remain professional when dealing with difficult or frustrated people. Comfortable using common computer software and willing to learn HubSpot, PracticePanther, RingCentral, and other firm systems. Able to screen out sales calls and other unwanted solicitations politely. Happy to spend the workday communicating with people by phone, email, and in person. Organized, dependable, and willing to take responsibility for the accuracy of their work. A team player who accepts constructive feedback and uses it to improve. A paralegal certificate and/or an associate's degree and/or legal experience We Don't Want People Who Don't care about other people. Won't take constructive feedback. Are not team players. Don't accept responsibility for their work. Become easily frustrated by callers or visitors who are upset, confused, or difficult. Compensation & Benefits This is a full-time, salaried position in our Riverside office starting at $50,000 per year. The schedule is Monday through Friday, 8:30 A.M. to 5:00 P.M. during our regular business hours. We are closed on weekends and most holidays. Fringe benefits include paid time off, paid holidays, group health insurance, dental and vision insurance and a 401(k) plan. There are plenty of opportunities for advancement within our firm. Most of our team members have been promoted into their current roles. This position is eligible for discretionary bonuses after one year of service, subject to meeting established performance goals. How to Apply Please submit your resume and a cover letter. Include a brief description of your experience communicating with clients or customers by phone, email, or in person. Please provide three dates and times when you are available for an initial phone interview.

Please use the subject line:

Receptionist - Probate and Trust Litigation Please do not call the office regarding this position. Applications are accepted by email only.

Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person