Front Desk & Member Services

SD UNITED

is looking for a fun, friendly, and highly organized Front Desk & Member Services Coordinator to be one of the first faces families see when they walk through our doors. This role is perfect for someone who loves working with people, enjoys a fast-paced environment, and can bring positive energy while also keeping things organized and professional. Our front desk team plays a huge part in creating a welcoming experience for our gymnastics, dance, aerial, camp, and team families. The ideal candidate is warm, confident, dependable, and great at communicating with both parents and staff. You should be comfortable answering questions, solving small problems, staying organized, and helping the day run smoothly. This is a great opportunity for someone who is excited to be part of a busy, kid-centered training facility with room to grow. Responsibilities Greet athletes, families, visitors, and staff with a positive and welcoming attitude. Create a fun, friendly, and professional first impression for everyone who enters

SD UNITED.

Answer phone calls, emails, and parent questions with clear and helpful communication. Assist families with class information, enrollment questions, schedules, make-ups, camps, and general program details. Support check-ins, appointments, trial classes, and daily front desk operations. Help keep the lobby and front desk area clean, organized, and welcoming. Communicate with coaches and management to help the day run smoothly. Assist with basic administrative tasks such as data entry, filing, proofreading, scheduling, and parent communication. Help manage calendars, class updates, and office organization. Support member services by helping families feel informed, valued, and taken care of. Maintain confidentiality and professionalism when handling family, athlete, and staff information. Assist with special events, camps, photo days, team events, and facility updates as needed. Qualifications & Experience Prior front desk, office, customer service, or administrative experience preferred. Experience working with children, families, schools, gyms, dance studios, or youth programs is a plus. Friendly, outgoing, and comfortable talking with parents and children. Strong communication skills in person, over the phone, and through email. Ability to stay calm, kind, and professional in a busy environment. Organized, detail-oriented, and able to multitask. Comfortable using computers, email, calendars, and basic office systems. Experience with Google Workspace, Microsoft Office, or class management software is a plus. Bilingual skills are a plus, but not required. Must be dependable, punctual, and willing to be part of a team. Positive attitude and willingness to jump in where needed. Ideal Candidate We are looking for someone who is more than just "good at the front desk." We want someone who helps families feel excited to be here.

The right person is:

Warm and welcoming Fun and upbeat Professional and dependable Great with kids and parents Organized and detail-focused A strong communicator A team player Comfortable in a busy, active environment Excited to represent

SD UNITED

in a positive way Why Join

SD UNITED?

At SD UNITED, our front desk team is an important part of the experience we create for our families. You will be joining a lively, growing facility with gymnastics, dance, aerial, camps, events, and competitive team programs. This is a great opportunity for someone who wants to grow their office, customer service, and member services skills while being part of a positive and energetic workplace. If you love helping people, staying organized, and being part of a fun environment for kids and families, we would love to meet you!

Pay:

$19.00 - $22.00 per hour

Work Location:

In person