Veterinary Receptionist (FT) Be the Heart of the Client Experience

Colony Veterinary Hospital - Carlsbad, CA Privately Owned | Women-Led | 4-Day Work Week | Growth-Focused Team At Colony Veterinary Hospital, we believe every exceptional veterinary experience starts at the front desk. We're looking for a Veterinary Receptionist who understands that their role is far more than answering phones and scheduling appointments. You are the first impression, the relationship builder, the problem solver, and often the reason clients choose to trust us with their pets. This position is ideal for an experienced veterinary receptionist who thrives working independently, takes ownership of results, and genuinely enjoys helping people and pets. About Us We are a privately owned veterinary hospital with a mission to build a better world by protecting the love pets bring us each day. Our team is committed to delivering exceptional medicine, outstanding customer service, and a workplace culture built on respect, accountability, and positivity. We believe great veterinary medicine and great client experiences go hand in hand. What You'll Do As the primary receptionist, you will play a critical role in the success of the hospital by: Creating a warm, welcoming experience for every client and patient Managing incoming calls, emails, and appointment requests Scheduling appointments strategically to help maximize doctor productivity and patient care Identifying opportunities to fill openings in the schedule Educating clients about services, preventive care, and follow-up recommendations Checking clients in and out efficiently and accurately Managing medical records and client communications through Avimark Processing payments and discussing estimates Coordinating with technicians and veterinarians to ensure smooth patient flow Handling difficult situations professionally and compassionately Maintaining a clean, organized, and professional reception area Who We're Looking For We're seeking someone who: Has 2-3+ years of veterinary receptionist experience Has experience using Avimark (preferred) Is highly organized and detail-oriented Can confidently manage a front desk independently Has excellent phone and communication skills Is naturally positive, upbeat, and solution-focused Takes initiative rather than waiting to be told what to do Enjoys working toward goals and helping grow the practice Understands the importance of schedule management and client retention Thrives in a fast-paced environment without becoming overwhelmed Values teamwork, accountability, and professionalism What Success Looks Like The right candidate will: Build strong relationships with clients and patients Help maintain a full, productive schedule Create an exceptional client experience that drives referrals and positive reviews Communicate effectively with both clients and the medical team Take ownership of the front desk and continually look for ways to improve systems and service Compensation & Benefits $20-$24 per hour, depending on experience Full-time position 4-day work week Employee pet care discounts Continuing education opportunities Supportive leadership team Opportunities for growth as our hospital continues to expand Why Join Colony Veterinary Hospital? Because culture matters. We're building a team of people who genuinely enjoy coming to work, care deeply about pets and their families, and want to be part of something bigger than just another veterinary clinic. If you're the type of person who takes pride in creating amazing client experiences, loves building relationships, and wants to be an important part of a growing hospital, we'd love to meet you. Apply today and tell us why you'd be a great fit for our team.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person